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Easy returns and exchanges

If you’re not completely satisfied with your purchase, we’ll gladly exchange or refund most products within 30 days from the date of purchase with the original receipt, depending on the type of product and the condition of its return. The fastest and easiest way to return an item is by bringing it to a store. For exclusions and our product-specific return and exchange policy, click here.

  • You can complete a return or exchange at any store.

    STEP 1Check the item’s return policy:

    Find your product’s return eligibility in the return policy here.


    STEP 2Bring your proof of purchase:

    You’ll need your receipt, valid photo ID and original payment method so we can process your return.


    STEP 3Pack everything up:

    Don’t forget to check that you’ve packed everything, plus any extras that came with your purchase.


    STEP 4Head to a store:

    Find your closest store and confirm the opening hours before you head out.

    Find My Store


    What else you should know:

    If you can’t find your receipt or original method of payment, you can still return your item if it is otherwise eligible. The refund will be provided on a Gift Card for the item’s lowest selling price in the prior 30 days.

    When returning a purchase that was paid for in a large cash amount, the store has the discretion to load the refund on a Gift Card or to your debit card. Your name, address, phone number and signature will be required along with a valid government photo I.D.

    You’ll need to include all original, undamaged, packaging and contents (like manuals, blank warranty cards, and other items included in the original package). An Associate will inspect the item upon its return, and in the event that a returned product is determined to have missing items, partially consumed components (i.e. printer ink, used batteries, etc.), or shows signs of excessive use making the item unsellable, we may refuse the return.

  • Please note that we only accept mail-in returns if the item was purchased online.

    STEP 1Check the item’s return policy:

    Find your product’s return eligibility in the return policy here.


    STEP 2Call Customer Care:

    Call 1-866-515-5855 and one of our Associates will be happy to help start your return and walk through the next steps.


    STEP 3Pack everything up:

    Don’t forget to include any extras that came with your purchase, in the original or new shipping box with your packing slip, then seal it. Be sure to label your package with the provided return number from Customer Care.


    STEP 4Ship it back to us:

    Drop off your package at the Canada Post outlet nearest you.


    What else you should know:

    The Source does not pay for mail returns except in cases when there was an issue with the order fulfillment or if the product is defective. Once we’ve received the item, we’ll process a refund to your original payment method within 7 business days, please note during busier periods this can be slightly delayed.

    Make sure you have everything that was in the box, plus any extras that came with your purchase. You’ll need to include all original, undamaged, packaging and contents (like manuals, blank warranty cards, and other items included in the original package). An Associate will inspect the item upon its return, and in the event that a returned product is determined to have missing items, partially consumed components (i.e. printer ink, used batteries, etc.), or shows signs of excessive use making the item unsellable, we may refuse the return.

Extended returns

  • Bell customers participating in the Bell Advantages Program enjoy an additional 30-day return window as a benefit of the program. All conditional requirements and exceptions still apply. The 60-day return period is offered year-round but can’t be combined with other extended returns (i.e. Extended holiday returns or COVID extended returns).
    Learn more

  • Holiday extended returns: Purchases made on or after Nov. 3, 2022 are eligible for extended returns until Jan. 15, 2023 or 30 days from the purchase date, whichever is longer, and according to our return policy conditions. This extension does not apply to purchases of smartphones and connected devices.


    Returns during major promotional periods: We cannot do any in-store returns, exchanges or price adjustments during major holiday promotions including Black Friday and Boxing Week periods with the exception of specific criteria under our Black Friday/Boxing Week Price Now Guarantee.

Return and exchange policy

Our standard return and exchange policy on most products is 30 days from the date of purchase with the original receipt with some exceptions. Find your product’s return timing, condition and requirements below.

  • BATTERIES, CHARGERS AND POWER
    Products Return timing Return condition Other requirements

    Batteries

    30 days

    Unopened

    Mail return of lithium batteries must be sent in the original shipping packaging, including the labelled box.

    Battery chargers, portable power and serge protectors

    30 days

    Open or unopen and in saleable condition meaning the product shows no sign of use

    Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.

  • COMPUTERS, LAPTOPS, TABLETS AND ACCESSORIES
    Products Return timing Return condition Other requirements

    Hard drives and storage tech such as USB keys and memory cards

    30 days

    Sealed/unopened

    You’ll need to remove any loaded software and personal data from the device. Please be aware that we aren’t responsible for any data left on returned products. You’ll also need to turn off any passwords or disable the “Activation lock” prior to the return.
    Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.

    Computers, laptops, tablets and accessories

    30 days

    Open or unopen and in saleable condition meaning the product shows no sign of use

    Apple MacBook, iMac, iPad

    30 days

    Open or unopen and in saleable condition meaning the product shows no sign of use

    From the time of your purchase, warranty and service of your new Apple product will be handled solely by Apple Inc. at 1-800-275-2273.
    For all other products in this category, the manufacturer will need to address any warranty issues, but we can help let you know who to contact.

  • Cannot be returned
  • GAMING AND ACCESSORIES
    Products Return timing Return condition Other requirements

    Gaming consoles, handheld devices, PC gaming and controllers

    30 days

    Open or unopen and in saleable condition meaning the product shows no sign of use

    Consoles deemed defective may be exchanged for the same console only and the included downloadable gaming software must not be activated. Defective items may be exchanged within 30 days of purchase for the same title only.

    Gaming headsets

    30 days

    Sealed/unopened (for hygienic reasons)

    You’ll need to remove any personal data from the product. Please be aware that we aren’t responsible for any data left on returned products. Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.

    Video games

    30 days

    Sealed/unopened

    Digital downloads

    Cannot be returned

    N/A

  • GIFT CARDS AND PRE-PAID AIRTIME CARDS
    Cannot be returned
  • GPS AND CAR ELECTRONICS
    Products Return timing Return condition Other requirements

    GPS and car electronics

    30 days

    Open or unopen and in saleable condition meaning the product shows no sign of use

    Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.

  • HEADPHONES
    Products Return timing Return condition Other requirements

    Apple and Beats

    30 days

    Sealed/unopened (for hygienic reasons)

    From the time of your purchase, warranty and service of your new Apple or Beats product will be handled solely by Apple Inc. at 1-800-275-2273.

    HeadRush

    30 days

    Open or unopen and in saleable condition meaning the product shows no sign of use

    Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.

    All other

    30 days

    Sealed/unopened (for hygienic reasons)

    For all other headphones the manufacturer will need to address any warranty issues but we can help let you know who to contact.

  • HOUSEHOLD ITEMS, APPLIANCES AND TOOLS
    Products Return timing Return condition Other requirements

    Products such as blenders, compact fridges, vaccuums, fans, corded phones and handheld tools

    30 days

    Open or unopen and in saleable condition meaning the product shows no sign of use

    Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.
    Medium-to-large appliances (over 40kg and/or 1 cubic metre) can’t be accepted in-store for returns. Please contact our Customer Care team for return instructions and assistance with arranging shipping or pick up. Note that we don’t cover the shipping costs. Small appliances follow standard requirements.

  • OFFICE SUPPLIES AND BUSINESS EQUIPMENT
    Products Return timing Return condition Other requirements

    Ink and toner, paper supplies, phone headsets and office software

    30 days

    Sealed/unopened

    Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.
    Medium-to-large appliances (over 40kg and/or 1 cubic metre) can’t be accepted in-store for returns. Please contact our Customer Care team for return instructions and assistance with arranging shipping or pick up. Note that we don’t cover the shipping costs. Small appliances follow standard requirements.

    Office equipment, office chairs*, office accessories and security

    30 days

    Open or unopen and in saleable condition meaning the product shows no sign of use.

  • PRINTERS AND SCANNERS
    Products Return timing Return condition Other requirements

    Printers and scanners

    30 days

    Open or unopen and in saleable condition meaning the product shows no sign of use

    You’ll need to remove any personal data from the product. Please be aware that we aren’t responsible for any data left on returned products.
    Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.

  • RECREATION AND TRAVEL TECH
    Products Return timing Return condition Other requirements

    Recreation and travel tech

    30 days

    Open or unopen and in saleable condition meaning the product shows no sign of use

    Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.

  • SERVICES, DELIVERY CHARGES AND INSTALLATIONS
    Cannot be returned
  • SMART HOME
    Products Return timing Return condition Other requirements

    Security and surveillance smart home assistants and components such as lighting, switches, bulbs, speakers and thermostats

    30 days

    Open or unopen and in saleable condition meaning the product shows no sign of use

    You’ll need to remove any loaded software and personal data from the device. Please be aware that we aren’t responsible for any data left on returned products. You’ll also need to turn off any passwords or disable the “Activation lock” prior to the return.
    Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.

    Bell Smart Home compatible products, including but not limited to alarm.com, Jasco and Zwave product and batteries

    30 days

    Sealed/unopened

    Weiser Products

    30 days

    Sealed/unopened

    From the time of your purchase, warranty and service of your new Weiser product will be handled solely by Weiser at 1-866-863-6584

  • SMARTPHONES AND CONNECTED DEVICES
    Return timing and conditions

    If you are not completely satisfied with your device, you may exchange or return your device if you meet the following conditions:
    1. You return the device within 30 days of your commitment start date.
    2. You return the device and original receipt to your purchase location.
    3. The device is in "like new" condition with all original packaging, manuals and accessories included.
    4. The usage meets the following requirements:
    Monthly plan customers: You have not used the device excessively, in violation of our Responsible Use of Bell Services Policy.
    Prepaid service customers: The device has not exceeded 30 minutes of voice usage or 50 MB of data usage.

    If you are a person with a disability, the same conditions apply, however, you may return your device within 60 days of your commitment start date. You are responsible for all service charges incurred prior to your return of the device. SIM cards and headsets CANNOT be exchanged or refunded once opened or activated. You can return up to two devices per subscriber on your account.

    You'll need to remove any loaded software and personal data from the product. Please be aware that we aren't responsible for any data left on returned products.

    iPhone users: You will need to turn off the "Activation lock" feature before returning the device. Click here to learn more.
    Android™ users: You will need to turn off the FRP (Factory Reset Protection) feature before returning the device. Click here to learn more.

    Please be aware that we will deduct the value of any bonus or bundled item (e.g. item, promotional Savings Card, etc.) from the refund amount if it is not included with the return unless otherwise required by the Canadian Wireless Code.

  • SPEAKERS, PORTABLE AND HOME AUDIO
    Products Return timing Return condition Other requirements

    Vinyl records

    30 days

    Sealed/unopened

    Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.
    For all other products in this department the manufacturer will need to address any warranty issues but we can help let you know who to contact.

    Apple devices

    30 days

    Open or unopen and in saleable condition meaning the product shows no sign of use

    From the time of your purchase, warranty and service of your new Apple product will be handled solely by Apple Inc. at 1-800-275-2273.

    All other

    30 days

    Open or unopen and in saleable condition meaning the product shows no sign of use

    Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.
    For all other products in this department the manufacturer will need to address any warranty issues but we can help let you know who to contact.

  • TOYS AND GADGETS
    Products Return timing Return condition Other requirements

    Products such as R/C vehicles, string lights and drones

    30 days

    Open or unopen and in saleable condition meaning the product shows no sign of use

    Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.

  • TV’S, HOME THEATRE AND ACCESSORIES
    Products Return timing Return condition Other requirements

    Products such as TV’s, remote controls, sound bars, speakers, TV mounts and stands

    30 days

    Open or unopen and in saleable condition meaning the product shows no sign of use

    TVs over 55” can’t be accepted in-store for returns. Please contact our Customer Care team for return instructions and assistance with arranging shipping or pick up. Note that we don’t cover the shipping costs. Smaller TV’s follow standard requirements.
    Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.

  • WEARABLES AND WELLNESS TECH
    Products Return timing Return condition Other requirements

    Apple Watch

    30 days

    Open or unopen and in saleable condition meaning the product shows no sign of use

    From the time of your purchase, warranty and service of your new Apple product will be handled solely by Apple Inc. at 1-800-275-2273

    Fitbit®

    30 days

    Open or unopen and in saleable condition meaning the product shows no sign of use

    After 30 days, contact Fitbit® Customer Service at www.fitbit.com for service of your product.

    All other

    30 days

    Open or unopen and in saleable condition meaning the product shows no sign of use

    You’ll need to remove any personal data from the product before returning. Please be aware that we aren’t responsible for any data left on returned products.
    Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.

The Source reserves the rights to change the terms and conditions of this policy without notice. In the case of disagreements or discrepancies, our Return and Exchange Policy (posted online) shall take precedence.

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