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Here's how it works:

Step 1. Shop online, add the product(s) to your cart and choose Free Store Pick Up. Some products are not available for Free Store Pick Up.

Step 2. We'll send you a confirmation email when your order is ready. Items are available for pick up in as little as 1 hour of reservation, depending on the location. Orders placed at the end of business day will be fulfilled the next day.

Step 3. Pick up your order. Confirm your store's hours before you proceed to the store.

Free Store Pick Up^: When you arrive at the store show us your order confirmation and photo ID. Please bring your reusable bag to the store with you when you pick up your purchase.

Frequently Asked Questions

  • No, some locations are excluded from the program; your closest available store will show in the cart when you select this for check-out.

  • We will hold your order for 5 days after we call or email you to confirm that it’s ready for pick up.

  • No, there are limitations on availability. Free store Pick-up may be unavailable for product such as:

    • Door crashers, limited time offers etc.
    • Limited quantity items
    • Online-only items
    • Services
    • TVs 49” and larger are available online only and will not be available in-store for the time being
    • Gift Cards
    • Pre-Orders

  • For full details about making returns, please see our Return Policy here.

  • Financing is currently only available on Ship-to-Home and Ship-to-Store orders.

  • Only the person whose name is on the order is permitted to pick it up in-store at this time. Customers will require photo ID and need to show a copy of their confirmation email to receive their order.

  • Products ordered online must be paid online at time of purchase. We accept Canadian issued MasterCard, American Express, VISA credit cards, VISA Debit, INTERAC Online service, Paypal, and The Source Gift Cards as methods of payment.

  • Your credit card will not be charged until your order goes to the shipping process although you may see a pre-authorization hold on your statement. Debit and Gift Cards are charged at time of purchase.