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Stay on top of order status updates
The Source uses a number of shipping carriers to deliver orders across Canada. Our shipping partners offer tools to help you get shipment updates as they happen.

Get your tracking number
Once shipped, you will be emailed your tracking number. You can also access your shipment's tracking number on our Track Order page.

Ship to Home Carriers
Our shipping partners have tools that allow you to sign up to receive real-time delivery updates and manage your shipping preferences.

FAQ

We recommend you register your tracking number with the carrier's notification app or site. This allows you to receive updates as they happen without the need to follow up. Our Customer Care team is unable to provide more details than the carrier's tracking can.
There is a limited-time cancellation period available, depending on your chosen delivery method. Click here for details.
All shipping timelines are provided as an estimate. Delivery can be affected by how quickly your order is processed in our warehouse (typically 24-48 business hours) and based on the carrier's own typical timing from processing to delivery. This can be delayed during peak periods. Use the carrier links above to see if there are any regional delays that may affect your shipment.
No, once orders are shipped The Source is unable to expedite or guarantee a delivery time as it depends on the carrier's own delivery SLAs.
Once The Source has your order ready to ship, you will receive an email with tracking information. Our shipping partner then picks up your order and scans it to start populating tracking information. Generally, you will see a scan noting the receipt of your order, a scan when it's getting sorted at the carrier's hub, a scan once your package is out for delivery, and lastly, a scan notifying you that's it's been delivered.
Many of our shipping partners offer self-serve options on their site, or through their notification app. You may be able to make adjustments to where your order is delivered or authorize a door drop. Learn more on the carrier website applicable above.
In a situation where you did not receive an order that tracks as delivered, or if your order has been delayed over 2 weeks beyond the original estimated delivery date, you can log an investigation with the carrier using the links above. If you require support, contact The Source's Customer Care team at 1-866-515-5855.
Free Store Pick Up is an easy way to purchase products for quick pick-up. You will be presented with this option when you select your item. Select your desired pick-up location and complete the check-out to request the Free Store Pick Up. You will receive an email confirmation. The store Associate will confirm inventory at which time you will receive a Ready for Pick Up email, which will contain details of how you can pick up your order. Payment is completed at time of order. Please note that some products are not available for Free Store Pick Up. For full details, click here.
In-stock items will ship from our warehouse once you have received your order confirmation. We may split your order into multiple shipments depending on the availability of the products at the time of processing. In these instances you will only be charged once for shipping.
For estimates on how long it takes to ship to your area, refer to our Shipping Info page or call our Customer Care Associates at 1-866-515-5855. Please note that orders placed online will only ship within Canada.
You will receive an e-mail once your order has shipped. The e-mail is sent to the address you entered when you placed your order. You can track your order by logging into your account.Another e-mail will be sent to you when your order arrives in store and is ready for pick up.You can find the contact information for your local store in our online Store Locator.

 

FREE SHIPPING TO YOUR HOME FREE standard shipping to home on orders over $50 before tax. Reg. $6.99. Ships to most urban areas of Canada within 2-3 business days. Standard shipping is not available for Northern Territories and oversized shipments. For accurate details on how long it takes to your area, refer to estimated delivery times by province or call 1-866-515-5855.

Enjoy the convenience of having your new product shipped right to your door.

FREE Standard Shipping (on orders over $50) FREE standard shipping to home on orders over $50 before tax. Reg. $6.99. Ships to most urban areas of Canada within 2-3 business days. Standard shipping is not available for Northern Territories and oversized shipments. For accurate details on how long it takes to your area, refer to estimated delivery times by province or call 1-866-515-5855. We ship to most urban areas of Canada within 2-3 business days for free on orders over $50 before tax.

Standard Shipping (on orders under $50) - $6.99
We ship to most urban areas of Canada within 2-3 business days for orders under $50 before tax.

Oversized Shipping - $49.99
Products that are larger require specialized couriers in large shipments and ship within 3-6 business days.

Northern Shipping - $34.99
Orders that are being shipped to the Northern Territories require 14 business days. Additionally, orders over 5kg will be subject to the full Canada Post shipping charge; you will be contacted to confirm shipping costs prior to shipment.

You can ship to a different address
If you want to send your order as a gift or to an alternate location, edit your delivery address during checkout. Just make sure someone will be there to receive the order and sign for it during normal business hours.


Free Store Pick Up

Here's how it works:

Step 1. Shop online, add the product(s) to your cart and choose Free Store Pick Up

Step 2. We'll let you know when your order is ready for pick up. We'll send you a confirmation email when your order is ready. Items are available for pick up in as little as 1 hour of reservation, depending on the location. Orders placed at the end of business day will be fulfilled the next day.

Step 3. Pick up your order. Confirm your store's hours before you proceed to the store.

Free Store Pick Up: Available at select stores. Items are available for pick up in as little as 1 hour of reservation, depending on the location. Orders placed at end of business day will be fulfilled the next day. Some limitations/exclusions apply. See thesource.ca/curbside-pick-up for full details. Bags are available for purchase in-store. When you arrive at the store show us your order confirmation and photo ID. Please bring your reusable bag to the store with you when you pick up your purchase.


Shipping Disclaimer