Covid-19 Related Shipping Update
Getting your order to you as quickly as possible is a priority for us.
Due to an increased volume of shipments by our 3rd party delivery partners, you may experience a delay with order delivery and availability of tracking details. The accuracy of shipping estimate are affected by carrier service delays. Estimates are based on business days after the order is processed. Larger shipments may experience an incremental delay by a few business days.
If you received a shipping email from The Source and tracking information is not available within 24hrs, please allow a few extra business days before re-checking tracking. Our shipping partners provide tracking updates and, when tracking is not populated, The Source’s Customer Care team is unable to provide more details.
How to request an investigation
If your estimated delivery time has passed by more than 10 business days, please contact our Customer Care team at 1-866-515-5855. We will request a shipping investigation on your behalf.
See All FAQ
Shipping by Province
^ Estimated time to ship, incremental Northern shipping cost may be required
CHOOSE FREE SHIPPING TO YOUR HOME*
If time is tight, enjoy the convenience of having your new product shipped right to your door.
FREE Standard Shipping (on orders over $50*)
We deliver to most urban areas of Canada within 2-6 business days for free on orders over $50 before tax.
Standard Shipping (on orders under $50) - $6.99
We deliver to most urban areas of Canada within 2-6 business days for orders under $50 before tax.
Oversized Shipping - $49.99
Products that are larger require specialized couriers in large shipments and require 3-6 business days for delivery.
Northern Shipping - $34.99
Orders that are being shipped to the Northern Territories require 14 business days. Additionally, orders over 5kg will be subject to the full Canada Post shipping charge; you will be contacted to confirm shipping costs prior to shipment.
You can ship to a different address, too
If you want to send your order as a gift or to an alternate location, edit your delivery address during checkout. Just make sure someone will be there to receive the order and sign for it during normal business hours.
CHOOSE FREE 3-5 Business day ship to store
With 400+ stores across Canada, chances are there’s one located conveniently near your home or office where you can ship and pick up your purchase.
Free Ship to Store Details
Orders shipped to store will be available for pick-up between 3-5 business days of receiving an order. Once ready for pick-up, you will receive an e-mail to let you know. You can also track your order by visiting our online order tracker.
- To pick-up the order at the store you will need to present the following:
- • A printed copy of the original confirmation e-mail detailing your purchase.
- • A valid Photo ID of the selected person for pick up
Orders will be held for pick up for 14 days.
REQUEST AND PICK UP YOUR ORDER IN-STORE TODAY!
Here's how it works:
Step 1. Add the product to your cart and select Reserve In-store in the checkout.
Step 2. We do the shopping for you.
Step 3. We’ll contact by email or phone you when your product is ready.
Step 4. When you arrive at the store show us a copy of your confirmation. We’ll have your product ready; you pay–we recommend low contact payment methods and can go on your way. We will hold your order for 48 hours after confirming availability before we return it to the shelf.
For full details visit the Reserve In-store page