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      FAQ

      You can track your order by visiting our Track Order page. It is recommended you wait at least 24 hours from the time your order was placed before you start the tracking process or your tracking number may appear to be invalid. If you are having issues tracking your order, or you have not received your order in the estimated time frame, please contact our Customer Care Associates at 1-866-515-5855.

      You can ship for free to any The Source store in Canada, and we will contact you when your order is ready for pickup. You can also ship directly to your door or to any other address you specify, and obtain free standard shipping on orders over $35 If you would like to receive your order sooner, express services are avaialble. The Source uses various courier services, our most common ones are Canada Post, ATS or Sameday. View our Shipping Info page for complete details.

      In-stock items will ship from our warehouse once you have received your order confirmation. We may split your order into multiple shipments depending on the availability of the products at the time of processing. In these instances you will only be charged once for shipping.

      For estimates on how long it takes to ship to your area, refer to our Shipping Info page or call our Customer Care Associates at 1-866-515-5855. Please note that orders placed online will only ship within Canada.

      You will receive an e-mail once your order has shipped. The e-mail is sent to the address you entered when you placed your order. You can track your order by logging into your account.Another e-mail will be sent to you when your order arrives in store and is ready for pick up.You can find the contact information for your local store in our online Store Locator.

      See All FAQ

      Estimated delivery times across Canada (business days)

       
      In-store Pick up
      Standard
      Express
      Oversized
      Shipping Costs
      Free
      $4.99
      $14.99
      $49.99
      British Columbia
      5 days
      4 days
      2 days
      6 days
      Alberta
      4 days
      3 days
      2 days
      5 days
      Saskatchewan
      4 days
      3 days
      2 days
      5 days
      Manitoba
      4 days
      3 days
      2 days
      5 days
      Ontario
      3 days
      3 days
      2 days
      4 days
      Québec
      3 days
      3 days
      2 days
      4 days
      Maritimes
      4 days
      3 days
      2 days
      5 days
      Newfoundland
      7 days
      6 days
      2 days
      8 days
      Northern Territories
      12 days^
      12 days^
      N/A
      16 days
      ^ Estimated time – subject to Northern shipping cost
       
      In-store Pickup
      Standard
      Shipping Costs
      Free
      $4.99
      British Columbia
      5 days
      4 days
      Alberta
      4 days
      3 days
      Saskatchewan
      4 days
      3 days
      Manitoba
      4 days
      3 days
      Ontario
      3 days
      3 days
      Québec
      3 days
      3 days
      Maritimes
      4 days
      3 days
      Newfoundland
      7 days
      6 days
      Northern Territories
      12 days^
      12 days^
       
      Express
      Oversized
      Shipping Costs
      $14.99
      $49.99
      British Columbia
      2 days
      6 days
      Alberta
      2 days
      5 days
      Saskatchewan
      2 days
      5 days
      Manitoba
      2 days
      5 days
      Ontario
      2 days
      4 days
      Québec
      2 days
      4 days
      Maritimes
      2 days
      5 days
      Newfoundland
      2 days
      8 days
      Northern Territories
      N/A
      16 days
      ^ Estimated time – subject to Northern shipping cost
      • OPTION 1 - CHOOSE FREE SHIPPING TO YOUR HOME*

        If time is tight, enjoy the convenience of having your new product shipped right to your door.

        FREE Standard Shipping (on orders over $35*)
        We delivery to most urban areas of Canada within 2-6 business days for free on orders over $35 before tax.

        Standard Shipping (on orders under $35) - $4.99
        We delivery to most urban areas of Canada within 2-6 business days for orders under $35 before tax.

        Express Shipping - $14.99
        Select Express Shipping to get your purchase even faster. We deliver to most urban areas of Canada within 1-3 business days.

        Oversized Shipping - $49.99
        Products that are larger require specialized couriers in large shipments and require 3-6 business days for delivery.

        Northern Shipping - $34.99
        Orders that are being shipped to the Northern Territories require 14 business days. Additionally, orders over 5kg will be subject to the full Canada Post shipping charge; you will be contacted to confirm shipping costs prior to shipment.

        You can ship to a different address, too
        If you want to send your order as a gift or to an alternate location, edit your delivery address during checkout. Just make sure someone will be there to receive the order and sign for it during normal business hours.

      *FREE standard shipping to home on orders over $35 before tax. Reg. $4.99 — Ships to most urban areas of Canada within 2-6 business days. Standard shipping is not available for Northern Territories and oversized shipments. For accurate details on how long it takes to your area, refer to estimated delivery times by province or call 1-866-515-5855.

      • OPTION 2 - CHOOSE FREE IN-STORE PICKUP

        With 400+ stores across Canada, chances are there’s one located conveniently near your home or office so you can drop in and pick up your purchase.

        In-Store Pick Up Details
        Orders shipped to store will be available for pick-up between 2-8 business days of receiving an order. Once ready for pick-up, you will receive an e-mail to let you know. You can also track your order by visiting our online order tracker.

          To pick-up the order at the store you will need to present the following:
        • A printed copy of the original confirmation e-mail detailing your purchase.
        • A valid Photo ID of the selected person for pick up.
      Shipping Disclaimer

      Estimated delivery times and costs are based on provincial estimations; deliveries in urban locations can expect delivery within the earliest estimated number of days. Newfoundland and Northern Territories (Northwest, Yukon and Nunavut Territories) are exempt from estimated delivery times.

      Shipping times may vary depending on the shipping destination and the shipping method selected. Please note that for any reason due to circumstances beyond our control shipping may be delayed (inclement weather, lost or stolen packages etc.). Shipping costs are based on most urban delivery destinations. Other charges may apply. Shipping costs are subject to changes based on delivery address and shipping method. Northern Territories are subject to different shipping costs and times from other provinces due to logistic limitations.

      Delivery of your order is subject to the availability of inventory in our Distribution Centre. Orders placed for in-stock products will typically be processed and shipped within one business day from our Distribution Centre and are included in the shipping times. Orders are processed and shipped Monday through Friday. We do not process or ship orders on Saturdays, Sundays or Holidays.

      Pre-ordered products will be shipped within one business day of the expected ship date on the product page. Some orders may be delayed without notice due to shipping or production issues from the product manufacturer, in which case the order will be processed and shipped upon product availability. If a product is delayed beyond the expected ship date or is cancelled by the manufacturer, you will be notified by e-mail and the order will be cancelled.

      We may split your order into multiple shipments depending on the availability of the products at the time of processing. In these instances, you will only be charged once for shipping.