Easy Returns
Return and Exchange Policy
No refunds. Exchanges on defective items only.
Purchases made in store or online at The Source are not accepted for return. If your item is found to be defective within 15 days of purchase, call The Source support team at 1-866-515-5855 to have your product validated for defect and discuss next steps. After 15 days, the manufacturer’s warranty continues to apply. Please contact the manufacturer for warranty details which differ by manufacturer and item purchased.
Exceptions
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SMARTPHONE & CONNECTED DEVICE RETURN POLICIES
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SPECIFIC PRODUCTS
- Apple & Beats products: From the time of your purchase, warranty and service of your new Apple product will be handled solely by Apple Inc. at 1-800-275-2273.
- Extended Protection: Extended Protection Plans can be cancelled in store or by contacting Asurion. For full details including cancellation eligibility, timing and requirements, visit the Extended Protection Terms & Conditions page.
What does defective mean?
Item does not power on, charge, operate as advertised, or is missing components not noted as missing at time of sale. Defective does not mean cosmetic issues (e.g. damaged box, scratches, communicated missing components, etc.) evident at time of purchase including items sold as refurbished, demo, scratch & dent, and open or damaged box. Associates have the right to validate the item is defective. If the item is found not to be defective, or issues are cosmetic in nature or the defect was communicated at time of purchase, we may refuse the exchange.
Here’s what else you should know:
- The Source reserves the rights to change the terms and conditions of this policy without notice. In the case of disagreements or discrepancies, our Returns and Exchange Policy (posted online) shall take precedence.
- Exchange Only Policy applies to purchases as of June 6, 2024. For purchases before this date, or if our Exchange/Return Policy changes in future, your purchase is eligible for the policy in place at the time of purchase.