While many of our products are returnable, find your product type below for specific return conditions and convenient return options.
How To Return Products
Returning your purchase? You have the following options:
Online orders–can be returned to your local store or by mail. Return period starts from date of delivery.
In-store purchases–can be returned to any store, except smartphones, connected tablets and mobile Internet devices which must be returned to the store where the original purchase was made.
Return to a store
With stores conveniently located across Canada, chances are we're just around the corner, so stop in for easy returns and exchanges.
What you need to return your in-store or online purchase:
- Original purchase receipt/invoice. Receipts for online orders can be printed from your online account and must be brought with you to the store.
- Original payment method. Refunds will be returned using the original method of payment. We may refund large cash transactions to a Gift Card or debit card.
- Original packaging and contents (like manuals, blank warranty cards, and other items included in the original package) in saleable condition. This includes any accessories, bundled products or gifts included with the original purchase.
- Personal identification. Your name, address, phone number and signature will be required along with valid government photo I.D.
If you can't find your receipt or original method of payment, you can still return your item if it is otherwise eligible. The refund will be provided on a Gift Card for the item’s lowest selling price in the prior 30 days.
IMPORTANT: In the event that a returned order is determined to have missing items or shows signs of excessive use making the item unsellable, we may refuse the return.
Returns by mail
For your convenience you can also return online orders by mail. Contact our Customer Service Department to be provided with your RMA (Return Merchandise Authorization) number. Once you have your RMA number, send your purchase back to us at: The Source, RMA #____, Attention: E-Commerce Returns, 279 Bayview Drive, Barrie, ON, L4M 4W5, Canada
Note: Your RMA number is valid for 30 days from issuance and must be displayed clearly on the outside of the box or your refund could be significantly delayed or refused. We will make every effort to process your return quickly, and you will be notified via e-mail upon the completion of your refund.
The Source will not pay or refund any shipping charges, unless we made an error in order processing, or we have determined that a product is defective. The Source is not responsible for any damage that may occur during shipment to the item(s) you are returning. For your own protection, you may wish to send your return via insured parcel post or courier.
Oversized items (over 40kg and or 1 cubic metre) will not be accepted in store for returns. Please contact Customer Care for return instructions and assistance with arranging pick up or shipping at your cost. Oversized items include:
- Fitness Equipment
- Medium to Large Appliances
- TVs over 55”
- Large Furniture (indoor and outdoor)
- Play Structures
- Assembled BBQs and Smokers
Return Policy Details by Type of Product
Important: Removal of Data/ Passwords
Customers are responsible for removing any customer-loaded software, and personal or confidential data from products they are returning and must turn off any password or “activation lock” prior to the return. The Source is not responsible for data left on returned products.
Bonus Gifts or Bundles
If the original purchase included a bonus (item, Gift Card, Savings Card or other bonus), to qualify for a refund, the bonus must also be returned or the value of the bonus will be deducted from the refund amount.
Special Return Periods
Purchases made between Nov. 1 and Dec. 31 are eligible for extended returns until Jan. 31 the following year provided other return conditions for the specific product type are met. This extension does not apply to purchases of smartphones, connected devices, Apple, Beats or Fitbit® products. No in-store returns or price adjustments will be allowed during major holiday promotions including Black Friday promotional periods and Boxing Week.
The Source reserves the rights to change the terms and conditions of this policy without notice.