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      RETURN POLICY

      While many of our products are returnable, find your product type below for specific return conditions and convenient return options.

      How To Return Products

      Returning your purchase? You have the following options: 
      Online orders–can be returned to your local store or by mail. Return period starts from date of delivery.
      In-store purchases–can be returned to any store, except smartphones, connected tablets and mobile Internet devices which must be returned to the store where the original purchase was made.

      Return to a store
      With stores conveniently located across Canada, chances are we're just around the corner, so stop in for easy returns and exchanges.

      What you need to return your in-store or online purchase:

      1. Original purchase receipt/invoice. Receipts for online orders can be printed from your online account and must be brought with you to the store.
      2. Original payment method. Refunds will be returned using the original method of payment. We may refund large cash transactions to a Gift Card or debit card.
      3. Original packaging and contents (like manuals, blank warranty cards, and other items included in the original package) in saleable condition. This includes any accessories, bundled products or gifts included with the original purchase.
      4. Personal identification. Your name, address, phone number and signature will be required along with valid government photo I.D.

      If you can't find your receipt or original method of payment, you can still return your item if it is otherwise eligible. The refund will be provided on a Gift Card for the item’s lowest selling price in the prior 30 days.

      IMPORTANT: In the event that a returned order is determined to have missing items or shows signs of excessive use making the item unsellable, we may refuse the return.

      Returns by mail
      For your convenience you can also return online orders by mail. Contact our Customer Service Department to be provided with your RMA (Return Merchandise Authorization) number. Once you have your RMA number, send your purchase back to us at: The Source, RMA #____, Attention: E-Commerce Returns, 279 Bayview Drive, Barrie, ON, L4M 4W5, Canada

      Note: Your RMA number is valid for 30 days from issuance and must be displayed clearly on the outside of the box or your refund could be significantly delayed or refused. We will make every effort to process your return quickly, and you will be notified via e-mail upon the completion of your refund.

      The Source will not pay or refund any shipping charges, unless we made an error in order processing, or we have determined that a product is defective. The Source is not responsible for any damage that may occur during shipment to the item(s) you are returning. For your own protection, you may wish to send your return via insured parcel post or courier.

      Oversized Items
      Oversized items (over 40kg and or 1 cubic metre) will not be accepted in store for returns. Please contact Customer Care for return instructions and assistance with arranging pick up or shipping at your cost. Oversized items include:

      • Fitness Equipment
      • Medium to Large Appliances
      • TVs over 55”
      • Large Furniture (indoor and outdoor)
      • Play Structures
      • Assembled BBQs and Smokers

      Return Policy Details by Type of Product

      Type of product
      Return Period and Conditions
      Activity tracker or smart watch accessories like fitness bands (except Apple)
      Fitbit activity trackers: within 30 days of purchase. All others: within 30 days of purchase, only if unopened or defective.
      Apple/Beats products
      Within 30 days of purchase (15 days for iPads), only if unopened. From time of purchase, warranty and service of your new Apple or Beats product will be handled solely by Apple Inc. at 1-800-275-2273.
      Apple accessories (i.e. cases, adapters)
      Within 30 days of purchase.
      Batteries
      Within 30 days of purchase, only if unopened or defective.
      BBQ, smokers, fire pits
      Within 30 days of purchase, only if unopened.
      Beauty, grooming and personal/intimate products
      Within 30 days of purchase, only if unopened.  
      Bedding
      Within 30 days of purchase, only if unopened. Cannot be returned once opened for hygiene reasons.
      Books and magazines
      Not returnable.
      Cameras
      Within 15 days of purchase.
      Camera accessories (film, lenses)
      Within 30 days of purchase, only if unopened.
      Cleaning supplies and chemicals
      Within 30 days of purchase, only if unopened.
      Computers/laptops
      Within 15 days of purchase.
      Computer components and upgrades
      Within 30 days of purchase, only if unopened.  
      Connected tablets, Turbo Sticks or wireless modems or other mobile internet devices
      Within 15 days of purchase with less than 50MB of data usage. Devices must be returned to the store where the original purchase was made. Customers with self-identified accessibility needs are eligible for an extended trial period when purchasing wireless service on a term commitment.  The extended the trial period is 30 days or 100MB of usage, whichever comes first.
      Drones and remote control flight vehicles, remote controlled cars or boats
      Within 30 days of purchase, only if unopened.
      Riding toys including skateboards, scooters, balance boards, bicycles etc.
      Within 30 days of purchase, only if unopened.
      Fashion and apparel
      Within 30 days of purchase, only if unworn and unopened
      Fitness equipment (elliptical, treadmill)
      Within 30 days of purchase, only if unopened.
      Gaming consoles
      Within 30 days of purchase, only if unopened. Once opened, defective consoles may be exchanged for the same console only.
      Gift Cards, prepaid air time, pre-loaded cards and vouchers
      Not returnable.
      Headphones (excluding HeadRush)
      Within 30 days of purchase, only if unopened. Once opened, cannot be returned for hygiene reasons.
      HeadRush sound products (including headphones)
      Within 30 days of purchase for returns; within 1 year of purchase for exchanges of defective product.
      Ink cartridges and toner
      Within 30 days of purchase, only if unopened.
      Media–blank digital memory or recordable media, hard drives, flash drives, thumb drives or media converting products
      Within 30 days of purchase, only if unopened.
      Mobile phones/smartphones
      Within 15 days of purchase with less than 30 minutes of voice usage and less than 50MB of data usage.  Must be returned to the store where the original purchase was made. Merchandise must be returned in its entirety and in “near new” condition. It must not be damaged (this includes scratches, dents or a broken antenna). Customers with self-identified accessibility needs are eligible for an extended trial period when purchasing wireless service on a term commitment.  The extended trial period is 30 days, 60 minutes or 100MB of data usage, whichever comes first.
      Major appliances and home furnishings
      Within 30 days of purchase, only if unopened.
      Monitors
      Within 15 days of purchase.
      Musical instruments and consumables
      Within 30 days of purchase, only if unopened.
      Networking products, routers, range extenders
      Within 30 days of purchase, only if unopened.
      Office supplies
      Within 30 days of purchase, only if unopened.
      Paper
      Within 30 days of purchase, only if unopened.
      Pet supplies/accessories
      Within 30 days of purchase, only if unopened.
      Printers
      Within 15 days of purchase.
      Refurbished products, open box, scratch and dent
      Within 30 days of purchase.
      3D printers and consumables
      Within 15 days of purchase, only if unopened.  
      3D glasses and accessories
      Within 30 days of purchase, only if unopened.  
      Services including delivery charges and installations
      Not returnable.
      SIM cards that have been opened or activated
      Not returnable.
      Smart home control and automation
      Within 30 days of purchase.
      Smart watches (excluding Apple)
      Within 30 days of purchase.
      Software, gaming software, PC software and entertainment media
      Within 30 days of purchase, only if unopened. Defective items may be exchanged within 30 days of purchase for the same title only. Downloadable software is not returnable.
      Streaming video products (excluding Apple)
      Within 30 days of purchase.
      Tablets (except Apple) or eReaders
      Within 15 days of purchase.
      Trackers (pet trackers, security trackers)
      Within 30 days of purchase, only if unopened. 
      Virtual or augmented reality devices
      Within 30 days of purchase, only if unopened.
      Televisions
      Within 30 days of purchase.
      All other items not listed or subject to any other limitations shown above
      Within 30 days of purchase.

      Other Conditions

      Important: Removal of Data/ Passwords
      Customers are responsible for removing any customer-loaded software, and personal or confidential data from products they are returning and must turn off any password or “activation lock” prior to the return.  The Source is not responsible for data left on returned products.

      Bonus Gifts or Bundles
      If the original purchase included a bonus (item, Gift Card, Savings Card or other bonus), to qualify for a refund, the bonus must also be returned or the value of the bonus will be deducted from the refund amount.

      Special Return Periods
      Purchases made between Nov. 1 and Dec. 31 are eligible for extended returns until Jan. 31 the following year provided other return conditions for the specific product type are met. This extension does not apply to purchases of smartphones, connected devices, Apple, Beats or Fitbit® products. No in-store returns or price adjustments will be allowed during major holiday promotions including Black Friday promotional periods and Boxing Week.

      The Source reserves the rights to change the terms and conditions of this policy without notice.

      20170612