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Our corporately-owned retail locations remain temporarily closed. Online orders continue to be available.


FAQ

You can track your order by visiting our Track Order page. It is recommended you wait at least 24 hours from the time your order was placed before you start the tracking process or your tracking number may appear to be invalid. If you are having issues tracking your order, or you have not received your order in the estimated time frame, please contact our Customer Care Associates at 1-866-515-5855.

In-stock items will ship from our warehouse once you have received your order confirmation. We may split your order into multiple shipments depending on the availability of the products at the time of processing. In these instances you will only be charged once for shipping.

For estimates on how long it takes to ship to your area, refer to our Shipping Info page or call our Customer Care Associates at 1-866-515-5855. Please note that orders placed online will only ship within Canada.

You will receive an e-mail once your order has shipped. The e-mail is sent to the address you entered when you placed your order. You can track your order by logging into your account.Another e-mail will be sent to you when your order arrives in store and is ready for pick up.You can find the contact information for your local store in our online Store Locator.

See All FAQ

Estimated delivery timelines are based on business days and begin after your order has been processed and shipped.

Shipping to major cities

 
Ship-to-Store
Standard⁺
Express⁺
Oversized⁺
Shipping Costs
Free
$4.99
$14.99
$49.99
Greater Toronto Area
2 days
3 days
2 days
3 days
Hamilton, Kitchener and Waterloo
2 days
3 days
2 days
3 days
Ottawa, Montreal
2 days
3 days
2 days
3 days
Quebec City
3 days
4 days
3 days
4 days
Halifax, Moncton
3 days
4 days
3 days
4 days
Winnipeg
3 days
4 days
3 days
4 days
Saskatoon, Regina
4 days
5 days
3 days
5 days
Calgary, Edmonton
4 days
5 days
3 days
5 days
Vancouver, Surrey
4 days
6 days
3 days
6 days
St. John's (NL)
5 days
10 days
7 days
6 days
 
Ship-to-Store
Standard⁺
Shipping Costs
Free
$4.99
Greater Toronto Area
2 days
3 days
Hamilton, Kitchener and Waterloo
2 days
3 days
Ottawa, Montreal
2 days
3 days
Quebec City
3 days
4 days
Halifax, Moncton
3 days
4 days
Winnipeg
3 days
4 days
Saskatoon, Regina
4 days
5 days
Calgary, Edmonton
4 days
5 days
Vancouver, Surrey
4 days
6 days
St. John's (NL)
5 days
10 days
 
Express⁺
Oversized⁺
Shipping Costs
$14.99
$49.99
Greater Toronto Area
2 days
3 days
Hamilton, Kitchener and Waterloo
2 days
3 days
Ottawa, Montreal
2 days
3 days
Quebec City
3 days
4 days
Halifax, Moncton
3 days
4 days
Winnipeg
3 days
4 days
Saskatoon, Regina
3 days
5 days
Calgary, Edmonton
3 days
5 days
Vancouver, Surrey
3 days
6 days
St. John's (NL)
7 days
6 days

Shipping by Province

 
Ship-to-Store
Standard⁺
Express⁺
Oversized⁺
Shipping Costs
Free
$4.99
$14.99
$49.99
British Columbia
4-7 days
6-8 days
2-5 days
6-8 days
Alberta
4-6 days
5-7 days
3-4 days
5-7 days
Saskatchewan
4-5 days
5-7 days
3-4 days
5-7 days
Manitoba
3-5 days
4-6 days
3-4 days
4-6 days
Ontario
2-3 days
3-5 days
2-4 days
3-5 days
Quebec
2-4 days
3-5 days
2-4 days
3-5 days
PEI
3-4 days
5-7 days
3-4 days
5-7 days
New Brunswick
3-4 days
4-6 days
3-4 days
4-6 days
Nova Scotia
3-4 days
4-6 days
3-4 days
4-6 days
Newfoundland and Labrador
5-7 days
10-12 days
7-10 days
6-9 days
Northern Territories
8 days^
14 days^
X
12 days*
 
Ship-to-Store
Standard⁺
Shipping Costs
Free
$4.99
British Columbia
4-7 days
6-8 days
Alberta
4-6 days
5-7 days
Saskatchewan
4-5 days
5-7 days
Manitoba
3-5 days
4-6 days
Ontario
2-3 days
3-5 days
Quebec
2-4 days
3-5 days
PEI
3-4 days
5-7 days
New Brunswick
3-4 days
4-6 days
Nova Scotia
3-4 days
4-6 days
Newfoundland and Labrador
5-7 days
10-12 days
Northern Territories
8 days^
14 days^
 
Express⁺
Oversized⁺
Shipping Costs
$14.99
$49.99
British Columbia
2-5 days
6-8 days
Alberta
3-4 days
5-7 days
Saskatchewan
3-4 days
5-7 days
Manitoba
3-4 days
4-6 days
Ontario
2-4 days
3-5 days
Quebec
2-4 days
3-5 days
PEI
3-4 days
5-7 days
New Brunswick
3-4 days
4-6 days
Nova Scotia
3-4 days
4-6 days
Newfoundland and Labrador
7-10 days
6-9 days
Northern Territories
X
12 days*
+ Order processing time is not included in the Ship to Home estimate, regular shipping for rural areas is approximately 7-14 business days after being processed
^ Estimated time to ship, incremental Northern shipping cost may be required

  • OPTION 1 - CHOOSE FREE SHIPPING TO YOUR HOME*

    If time is tight, enjoy the convenience of having your new product shipped right to your door.

    FREE Standard Shipping (on orders over $35*)
    We delivery to most urban areas of Canada within 2-6 business days for free on orders over $35 before tax.

    Standard Shipping (on orders under $35) - $4.99
    We delivery to most urban areas of Canada within 2-6 business days for orders under $35 before tax.

    Express Shipping - $14.99
    Select Express Shipping to get your purchase even faster. We deliver to most urban areas of Canada within 1-3 business days.

    Oversized Shipping - $49.99
    Products that are larger require specialized couriers in large shipments and require 3-6 business days for delivery.

    Northern Shipping - $34.99
    Orders that are being shipped to the Northern Territories require 14 business days. Additionally, orders over 5kg will be subject to the full Canada Post shipping charge; you will be contacted to confirm shipping costs prior to shipment.

    You can ship to a different address, too
    If you want to send your order as a gift or to an alternate location, edit your delivery address during checkout. Just make sure someone will be there to receive the order and sign for it during normal business hours.

*FREE standard shipping to home on orders over $35 before tax. Reg. $4.99 — Ships to most urban areas of Canada within 2-6 business days. Standard shipping is not available for Northern Territories and oversized shipments. For accurate details on how long it takes to your area, refer to estimated delivery times by province or call 1-866-515-5855.

Shipping Disclaimer

Estimated delivery times and costs are based on provincial estimations; deliveries in urban locations can expect delivery within the earliest estimated number of days. Newfoundland and Northern Territories (Northwest, Yukon and Nunavut Territories) are exempt from estimated delivery times.

Shipping times may vary depending on the shipping destination and the shipping method selected. Please note that for any reason due to circumstances beyond our control shipping may be delayed (inclement weather, lost or stolen packages etc.). Shipping costs are based on most urban delivery destinations. Other charges may apply. Shipping costs are subject to changes based on delivery address and shipping method. Northern Territories are subject to different shipping costs and times from other provinces due to logistic limitations.

Delivery of your order is subject to the availability of inventory in our Distribution Centre. Orders placed for in-stock products will typically be processed and shipped within one business day from our Distribution Centre and are included in the shipping times. Orders are processed and shipped Monday through Friday. We do not process or ship orders on Saturdays, Sundays or Holidays.

Pre-ordered products will be shipped within one business day of the expected ship date on the product page. Some orders may be delayed without notice due to shipping or production issues from the product manufacturer, in which case the order will be processed and shipped upon product availability. If a product is delayed beyond the expected ship date or is cancelled by the manufacturer, you will be notified by e-mail and the order will be cancelled.

We may split your order into multiple shipments depending on the availability of the products at the time of processing. In these instances, you will only be charged once for shipping.