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      FAQ

      You can find out about stock availability at your local The Source store by first making sure the “My Store” location in the top menu is set to your local store. Once your store is set, navigate to the product you are looking for to view availability online, at your selected store, or other stores close to your location. Product showing in-stock at your store can change before you visit depending on stock quantities and demand. If you only see “In Stock Online” this means the product you are viewing is available to purchase online only. If the product is not available at your closest store or is online only, you can choose to have the product shipped to your closest store or right to your home in a matter of days. Most orders over $35 before tax ship free to your home or closest store.

      Find the location and hours of any The Source store using the Store Locator found at the top of thesource.ca page. The hours listed are updated regularly and will reflect holiday hours when applicable. You will also find a contact number listed; our Customer Care Team will be happy to help answer any questions you may have, or transfer you through to your local store team. Many questions can be answered very quickly by using our Live Chat option found on the right side of your screen during our regular Customer Care business hours.

      If you have a question about a product you are considering or have already purchased, we can help! If it’s a quick question, try our Live Chat option found on the right side of your screen or give our Customer Care team a call at 1-866-515-5855. To learn more about our products and what solution is best for your need, or to get a demo, visit any The Source store and speak to one of our in-store Tech Experts.

      You can find full details on The Source’s Return & Exchange policy on thesource.ca. If your purchase is eligible for a return or if you have questions you can visit any The Source store or call our Customer Care team at 1-866-515-5855 to get help.

      If you are looking to find the status of your order, you can visit our Track Order page or log into “My Account” on thesource.ca. Order tracking information is typically available 24 business hours after you placed your order. If you have other questions about your order, need to make a change or cancel your order, or received an e-mail about your order being placed on hold, contact our Customer Care Team right away at 1-866-515-5855. Please note that once an order has been processed (typically within 40 minutes of placing the order) we are unable to modify or cancel it. However, you will be able to return the order for a full refund once it arrives in-store or at your home.

      To check the balance of a The Source Gift Card visit our Gift Card page on thesource.ca. You will need the full Gift Card number and the security code to check your balance. If you have any questions or need assistance call our Customer Care Team at 1-866-515-5855.

      In order to access your account found at the top of the page on thesource.ca you will require the e-mail address and password that you signed up with. If you have forgotten your password, visit the My Account page and select the “Forgotten your password?” link. A password reset link will be e-mailed to the e-mail address you signed up with and you’ll be in your account within minutes. If you are still having difficulties please give our Customer Care Team a call at 1-866-515-5855.

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      Customer Care
      1-866-515-5855

      Monday to Friday,
      9:00AM-12:00AM EST

      Saturday & Sunday,
      9:00AM-9:00PM EST
      Shop By Phone
      1-866-454-4426

      Monday to Friday,
      9:00AM-12:00AM EST

      Saturday & Sunday,
      9:00AM-9:00PM EST
      Advantage Care Plan
      1-866-384-3422

      Monday to Friday,
      9:00AM-6:00PM EST

      Mailing Address

      The Source Customer Service, 279 Bayview Drive, Barrie ON, L4M 4W5, Canada

       


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