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      When you're
      happy, we're happy.

      If you’re not completely satisfied with your purchase, we’ll gladly exchange or refund your product within 30 days of purchase with the original receipt. See below for exclusions.

      • What you need to return your in-store/online purchase

        Bring your receipt and valid photo ID. For online orders, you can reprint your receipt from your Order History. Regular returns will be refunded using the original method of payment. If you can't find your receipt or original method of payment, you can still return your item if it is otherwise eligible. The refund will be provided on a Gift Card for the item’s lowest selling price in the prior 30 days. When returning a purchase that was paid for in a large cash amount, the store has the discretion to load the refund on a Gift Card or to the customer’s debit card. Your name, address, phone number and signature will be required along with a valid government photo I.D.

        Returning your purchase? You have the following options:

        In-store Purchases–can be returned to any store. Excludes subscriber services connected devices such as smartphones, connected tablets, portable network receivers, etc., which must be returned to the store where the original purchase was made.

        Online Orders–can be returned to your local store or by mail. Return period starts from date of delivery.

        Returns by Mail
        For mailed returns of online orders, you need an RMA (Return Merchandise Authorization) number. Contact Customer Care and they will issue one. Once you have your RMA number, send your purchase back to us at:

        The Source, RMA #____, Attention: E-Commerce Returns, 279 Bayview Drive, Barrie, ON, L4M 4W5, Canada

        Your RMA number is valid for 30 days from issuance and must be displayed clearly on the outside of the box, or your refund could be significantly delayed or refused. We will make every effort to process your return quickly, and you will be notified via e-mail upon the completion of your refund.

        The Source will not pay or refund any shipping charges, unless we made an error in order processing. The Source is not responsible for any damage that may occur during the shipment of the item(s) you are returning. For your own protection, you may wish to send your return via insured parcel post or courier.

      • Preparing the product for return

        Packaging & Contents
        You must include all original, undamaged, packaging and contents (like manuals, blank warranty cards, and other items included in the original package) in saleable condition. Saleable condition means the product shows no sign of use and is free of customer data/customization. All accessories, bundled products or gifts are included and unused.

        Data & Passwords
        Customers are responsible for removing any customer-loaded software, and personal or confidential data from products they are returning. Customers must turn off any password or "activation lock" prior to the return. The Source is not responsible for data left on returned products.

        Important note on product condition when returning it:
        An Associate will inspect the item upon its return, and in the event that a returned product is determined to have missing items, partially consumed components (i.e. printer ink, used batteries, etc.), or shows signs of excessive use making the item unsellable, we may refuse the return.

      • Exclusions and special conditions

        30 Days if UNOPENED

        The following products can be returned within 30 days, if unopened:
        • Apple/Beats headphones*
        • Batteries
        • Beauty, grooming and personal/intimate products
        • Bedding
        • Camera accessories (i.e. film and lenses)
        • Cleaning supplies and chemicals
        • Fashion and apparel
        • Headphones and gaming headsets–excluding HeadRush**
        • Ink cartridges and toner
        • Media including blank digital memory or recording media, hard drives, flash drives, thumb drives or media converting products
        • Musical consumables
        • Non-downloadable software, gaming software, PC software and entertainment media (defective items may be exchanged within 30 days of purchase for the same title only)
        • Office supplies that are consumable
        • Paper
        • Pet supplies and accessories that are consumable


        Usage Conditions, 15 Days

        Conditions for Post-paid Mobile Phones/Smartphones & Subscriber Services Connected devices
        1. You must return the device within 15 days of your commitment start date.
        2. You must return the device and original receipt to your purchase location.
        3. The device must be in “like-new” condition, with all the original packaging, manuals and included accessories.
        4. You have not used the device excessively, in violation of the carrier’s Responsible Use of Services Policy.

        You are responsible for all service charges incurred prior to your return of the device. SIM cards and headsets CANNOT be exchanged or refunded once opened or activated. You can return up to two devices per subscriber on your account.

        If you are a person with a disability or accessibility needs, you may return your device within 30 calendar days of the commitment start date, as long as you still meet the requirements listed above.

        Conditions for Pre-paid Mobile Phones/Smartphones
        1. You must return the device within 15 days of your commitment start date.
        2. You must return the device and original receipt to your purchase location.
        3. The device must be in “like-new” condition, with all the original packaging, manuals and included accessories.
        4. The device must not have exceeded 30 minutes of voice usage or 50MB of data usage.

        SIM cards and headsets CANNOT be exchanged or refunded once opened or activated. You can return up to two devices per subscriber on your account.

        If you are a person with a disability or accessibility needs, you may return your device within 30 calendar days of the commitment start date, as long as you still meet the requirements listed above.


        Non-Returnable

        The following products are non-returnable:
        • Books and magazines
        • Downloadable software, downloadable gaming software, downloadable PC software and Ink subscription cards
        • Gift Cards, pre-paid air time, pre-loaded cards and vouchers
        • SIM cards that have been opened or activated
        • Services including delivery charges and installations

      • Other Conditions

        *Defective Apple/Beats Products
        From the time of your purchase, warranty and service of your new Apple or Beats product will be handled solely by Apple Inc. at 1-800-275-2273.

        **HeadRush Products (including headphones)
        HeadRush products may be returned opened within 30 days of the purchase.

        Defective Gaming Consoles
        Once opened, and within 30 days of the purchase, consoles deemed defective may be exchanged for the same console only, and the included downloadable gaming software must not be activated.

        Bonus Gifts or Bundled Products
        If you return your purchase, we will deduct the value of any bonus or bundled item (e.g. item, promotional Savings Card, etc.) from the refund amount if it is not included with the return, unless otherwise required by the Canadian Wireless Code.

        Oversized Items
        Oversized items (over 40kg and/or 1 cubic metre) will not be accepted in-store for returns. Please contact Customer Care for return instructions and assistance with arranging pick up or shipping at your cost. Oversized items include Fitness Equipment, Medium-to-Large Applicances, Large Furniture (Indoor and Outdoor), TVs over 55”, Play Structures, Assembled BBQs and Smokers.

        Special Return Periods
        Purchases made between Nov. 1 and Dec. 31 are eligible for extended returns until Jan. 15 the following year provided other return conditions for the specific product type are met. This extension does not apply to purchases of smartphones, connected devices, Apple (including AppleCare+), Beats or Fitbit® products. No in-store returns, exchanges or price adjustments will be allowed during major holiday promotions including Black Friday and Boxing Week promotional periods.

        The Source reserves the rights to change the terms and conditions of this policy without notice. In the case of disagreements or discrepancies, our Return and Exchange Policy (posted online) shall take precedence.

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