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      WHAT IS A DIGITAL DOWNLOAD?

      A digital download is a video game, software application, or add-on content that you can buy and download without having to purchase a physical copy. It comes in the form of an activation code that can then be downloaded through the Internet to install on the applicable gaming platform.

      BENEFITS OF DIGITAL DOWNLOADS

      • Choose from a massive selection of video game and software titles that can be downloaded whenever you want
      • Games eligible for pre-loading can be downloaded in advance, so you can start playing them immediately at midnight on the release date
      • Shop, download and play without having to leave your home or wait for package delivery
      • The ability to log in on a friend’s console, access your game download and play
      • Many games offer additional downloadable content (DLC) that is only available through digital download

      HOW TO BUY AND DOWNLOAD

      Add the digital download title to your cart and check out as you normally would. After you’ve completed your purchase we’ll send you an e-mail with further instructions.

      1. Check your inbox for an e-mail with a code to redeem your game or DLC. Allow up to 24 hours to receive your code.
      2. Sign into your network account on your console or create a new account
      3. Go to the network store and enter the code. Start downloading the game or DLC

      SHOP DIGITAL DOWNLOADS

      FAQ

      DLC stands for downloadable content. DLC may add new game modes, objects, levels, challenges or other features to a complete, already released game.

      Once your download is purchased, The Source will send you an order confirmation and a redemption e-mail, which will contain your digital code and redemption instructions.

      Allow up to 24 hours to receive your e-mail code.

      If you attempt to redeem your code and it does not work, please contact customer support specific to your code. This contact information can be found in your code redemption e-mail.

      If you don’t receive your code within 24 hours, please contact The Source Customer Support.

      Digital download codes do not expire.

      Yes, digital download codes can be purchased as a gift. It should be noted that the code is one time use only.

      Each digital download code purchased will arrive in a separate e-mail.

      Digital download codes are final sale and non-refundable.

      Digital download codes are one-time use; however, you may transfer games and save files to a new console if there is a cloud save feature for your console.

      Digital download codes are one time use.

      If the download was successful and you are having trouble playing the game you purchased, please contact customer support for that specific console/game.

      Download time is subject to change based on the file size and your Internet speed.

      Please contact The Source customer support and we will be happy to resend you the digital download code e-mail.

      Digital download games will perform the same as a physical purchase. There is no difference in gameplay, graphical fidelity, speed and performance.