Customer care

Easy Returns

When you're happy,
we're happy.

• RETURNING OR EXCHANGING AN ITEM AT A STORE

  You can complete a return or exchange at any store.

  

  STEP 1Check the item’s return policy:

  Find your product’s return eligibility in the return policy here.

  ---

  

  STEP 2Bring your proof of purchase:

  You’ll need your receipt, valid photo ID and original payment method so we can process your return.

  ---

  

  STEP 3Pack everything up:

  Don’t forget to check that you’ve packed everything, plus any extras that came with your purchase.

  ---

  

  STEP 4Head to a store:

  Find your closest store and confirm the opening hours before you head out.

  Find My Store

  ---

  What else you should know:

  If you can’t find your receipt or original method of payment, you can still return your item if it is otherwise eligible. The refund will be provided on a Gift Card for the item’s lowest selling price in the prior 30 days.

  When returning a purchase that was paid for in a large cash amount, the store has the discretion to load the refund on a Gift Card. Your name, address, phone number and signature will be required along with a valid government photo I.D.

  You’ll need to include all original, undamaged, packaging and contents (like manuals, blank warranty cards, and other items included in the original package). An Associate will inspect the item upon its return, and in the event that a returned product is determined to have missing items, partially consumed components (i.e. printer ink, used batteries, etc.), or shows signs of excessive use making the item unsellable, we may refuse the return.

• RETURNING AN ITEM PURCHASED ONLINE BY MAIL

  Please note that we only accept mail-in returns if the item was purchased online.

  

  STEP 1Check the item’s return policy:

  Find your product’s return eligibility in the return policy here.

  ---

  

  STEP 2Call Customer Care:

  Call 1-866-515-5855 and one of our Associates will be happy to help start your return and walk through the next steps.

  ---

  

  STEP 3Pack everything up:

  Don’t forget to include any extras that came with your purchase, in the original or new shipping box with your packing slip, then seal it. Be sure to label your package with the provided return number from Customer Care.

  ---

  

  STEP 4Ship it back to us:

  Drop off your package at the Canada Post outlet nearest you.

  ---

  What else you should know:

  The Source does not pay for mail returns except in cases when there was an issue with the order fulfillment or if the product is defective. Once we’ve received the item, we’ll process a refund to your original payment method within 7 business days, please note during busier periods this can be slightly delayed.

  Make sure you have everything that was in the box, plus any extras that came with your purchase. You’ll need to include all original, undamaged, packaging and contents (like manuals, blank warranty cards, and other items included in the original package). An Associate will inspect the item upon its return, and in the event that a returned product is determined to have missing items, partially consumed components (i.e. printer ink, used batteries, etc.), or shows signs of excessive use making the item unsellable, we may refuse the return.

• BELL ADVANTAGES EXTENDED RETURNS

  

  Bell customers participating in the Bell Advantages Program enjoy an additional 30-day return window as a benefit of the program. All conditional requirements and exceptions still apply. The 60-day return period is offered year-round but can’t be combined with other extended returns (i.e. Extended holiday returns or COVID extended returns).
  Learn more

• SPECIAL RETURN PERIODS

  

  Holiday extended returns: Purchases made on or after Nov. 3, 2022 are eligible for extended returns until Jan. 15, 2023 or 30 days from the purchase date, whichever is longer, and according to our return policy conditions. This extension does not apply to purchases of smartphones and connected devices.

  ---

  

  Returns during major promotional periods: We cannot do any in-store returns, exchanges or price adjustments during major holiday promotions including Black Friday and Boxing Week periods with the exception of specific criteria under our Black Friday/Boxing Week Price Now Guarantee.

• BATTERIES, CHARGERS AND POWER

  BATTERIES, CHARGERS AND POWER

  Products	Return timing	Return condition	Other requirements
  Batteries	30 days	Unopened	Mail return of lithium batteries must be sent in the original shipping packaging, including the labelled box.
  Battery chargers, portable power and serge protectors	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use	Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.

• COMPUTERS, LAPTOPS, TABLETS AND ACCESSORIES

  COMPUTERS, LAPTOPS, TABLETS AND ACCESSORIES

  Products	Return timing	Return condition	Other requirements
  Hard drives and storage tech such as USB keys and memory cards	30 days	Sealed/unopened	You’ll need to remove any loaded software and personal data from the device. Please be aware that we aren’t responsible for any data left on returned products. You’ll also need to turn off any passwords or disable the “Activation lock” prior to the return. Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.
  Computers, laptops, tablets and accessories	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use
  Apple MacBook, iMac, iPad	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use	From the time of your purchase, warranty and service of your new Apple product will be handled solely by Apple Inc. at 1-800-275-2273. For all other products in this category, the manufacturer will need to address any warranty issues, but we can help let you know who to contact.

• DIGITAL DOWNLOADS, SOFTWARES, AND SUBSCRIPTIONS

  Cannot be returned

• GAMING AND ACCESSORIES

  GAMING AND ACCESSORIES

  Products	Return timing	Return condition	Other requirements
  Gaming consoles, console bundles, handheld devices, PC gaming and controllers	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use. Included downloadable gaming software must not be activated.	Consoles deemed defective may be exchanged for the same console only within 30 days of purchase. You’ll need to remove any personal data from the product. Please be aware that we aren’t responsible for any data left on returned products. Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.
  Gaming headsets (audio)	30 days	Sealed/unopened (for hygienic reasons)	You’ll need to remove any personal data from the product. Please be aware that we aren’t responsible for any data left on returned products. Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.
  Virtual Reality (VR) units and bundles	30 days	Sealed/unopened (for hygienic reasons)
  Video games	30 days	Sealed/unopened
  Digital downloads	Cannot be returned	N/A

• GIFT CARDS AND PRE-PAID AIRTIME CARDS

  GIFT CARDS AND PRE-PAID AIRTIME CARDS

  Cannot be returned

• GPS AND CAR ELECTRONICS

  GPS AND CAR ELECTRONICS

  Products	Return timing	Return condition	Other requirements
  GPS and car electronics	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use	Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.

• HEADPHONES

  HEADPHONES

  Products	Return timing	Return condition	Other requirements
  Apple and Beats	30 days	Sealed/unopened (for hygienic reasons)	From the time of your purchase, warranty and service of your new Apple or Beats product will be handled solely by Apple Inc. at 1-800-275-2273.
  HeadRush	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use	Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.
  All other	30 days	Sealed/unopened (for hygienic reasons)	For all other headphones the manufacturer will need to address any warranty issues but we can help let you know who to contact.

• HOUSEHOLD ITEMS, APPLIANCES AND TOOLS

  HOUSEHOLD ITEMS, APPLIANCES AND TOOLS

  Products	Return timing	Return condition	Other requirements
  Products such as blenders, compact fridges, vaccuums, fans, corded phones and handheld tools	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use	Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts. Medium-to-large appliances (over 40kg and/or 1 cubic metre) can’t be accepted in-store for returns. Please contact our Customer Care team for return instructions and assistance with arranging shipping or pick up. Note that we don’t cover the shipping costs. Small appliances follow standard requirements.

• OFFICE SUPPLIES AND BUSINESS EQUIPMENT

  OFFICE SUPPLIES AND BUSINESS EQUIPMENT

  Products	Return timing	Return condition	Other requirements
  Ink and toner, paper supplies, phone headsets and office software	30 days	Sealed/unopened	Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts. Medium-to-large appliances (over 40kg and/or 1 cubic metre) can’t be accepted in-store for returns. Please contact our Customer Care team for return instructions and assistance with arranging shipping or pick up. Note that we don’t cover the shipping costs. Small appliances follow standard requirements.
  Office equipment, office chairs*, office accessories and security	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use.

• PRINTERS AND SCANNERS

  PRINTERS AND SCANNERS

  Products	Return timing	Return condition	Other requirements
  Printers and scanners	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use	You’ll need to remove any personal data from the product. Please be aware that we aren’t responsible for any data left on returned products. Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.

• RECREATION AND TRAVEL TECH

  RECREATION AND TRAVEL TECH

  Products	Return timing	Return condition	Other requirements
  Recreation and travel tech	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use	Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.

• SERVICES, DELIVERY CHARGES AND INSTALLATIONS

  SERVICES, DELIVERY CHARGES AND INSTALLATIONS

  Cannot be returned

• SMART HOME

  SMART HOME

  Products	Return timing	Return condition	Other requirements
  Security and surveillance smart home assistants and components such as lighting, switches, bulbs, speakers and thermostats	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use	You’ll need to remove any loaded software and personal data from the device. Please be aware that we aren’t responsible for any data left on returned products. You’ll also need to turn off any passwords or disable the “Activation lock” prior to the return. Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.
  Bell Smart Home compatible products, including but not limited to alarm.com, Jasco and Zwave product and batteries	30 days	Sealed/unopened
  Weiser Products	30 days	Sealed/unopened	From the time of your purchase, warranty and service of your new Weiser product will be handled solely by Weiser at 1-866-863-6584

• SMARTPHONES AND CONNECTED DEVICES

  SMARTPHONES AND CONNECTED DEVICES

  Return timing and conditions

  If you are not completely satisfied with your device, you may exchange or return your device if you meet the following conditions: 1. You return the device within 30 days of your commitment start date. 2. You return the device and original receipt to your purchase location. 3. The device is in "like new" condition with all original packaging, manuals and accessories included. 4. The usage meets the following requirements: Monthly plan customers: You have not used the device excessively, in violation of our Responsible Use of Bell Services Policy. Prepaid service customers: The device has not exceeded 30 minutes of voice usage or 50 MB of data usage. If you are a person with a disability, the same conditions apply, however, you may return your device within 60 days of your commitment start date. You are responsible for all service charges incurred prior to your return of the device. SIM cards and headsets CANNOT be exchanged or refunded once opened or activated. You can return up to two devices per subscriber on your account. You'll need to remove any loaded software and personal data from the product. Please be aware that we aren't responsible for any data left on returned products. iPhone users: You will need to turn off the "Activation lock" feature before returning the device. Click here to learn more. Android™ users: You will need to turn off the FRP (Factory Reset Protection) feature before returning the device. Click here to learn more. Please be aware that we will deduct the value of any bonus or bundled item (e.g. item, promotional Savings Card, etc.) from the refund amount if it is not included with the return unless otherwise required by the Canadian Wireless Code.

• SPEAKERS, PORTABLE AND HOME AUDIO

  SPEAKERS, PORTABLE AND HOME AUDIO

  Products	Return timing	Return condition	Other requirements
  Vinyl records	30 days	Sealed/unopened	Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts. For all other products in this department the manufacturer will need to address any warranty issues but we can help let you know who to contact.
  Apple devices	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use	From the time of your purchase, warranty and service of your new Apple product will be handled solely by Apple Inc. at 1-800-275-2273.
  All other	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use	Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts. For all other products in this department the manufacturer will need to address any warranty issues but we can help let you know who to contact.

• TOYS AND GADGETS

  TOYS AND GADGETS

  Products	Return timing	Return condition	Other requirements
  Products such as R/C vehicles, string lights and drones	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use	Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.

• TV'S, HOME THEATRE AND ACCESSORIES

  TV’S, HOME THEATRE AND ACCESSORIES

  Products	Return timing	Return condition	Other requirements
  Products such as TV’s, remote controls, sound bars, speakers, TV mounts and stands	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use	TVs over 55” can’t be accepted in-store for returns. Please contact our Customer Care team for return instructions and assistance with arranging shipping or pick up. Note that we don’t cover the shipping costs. Smaller TV’s follow standard requirements. Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.

• WEARABLES AND WELLNESS TECH

  WEARABLES AND WELLNESS TECH

  Products	Return timing	Return condition	Other requirements
  Apple Watch	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use	From the time of your purchase, warranty and service of your new Apple product will be handled solely by Apple Inc. at 1-800-275-2273
  Fitbit®	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use	After 30 days, contact Fitbit® Customer Service at www.fitbit.com for service of your product.
  All other	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use	You’ll need to remove any personal data from the product before returning. Please be aware that we aren’t responsible for any data left on returned products. Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.

The Source reserves the rights to change the terms and conditions of this policy without notice. In the case of disagreements or discrepancies, our Return and Exchange Policy (posted online) shall take precedence.