Your all-inclusive pass to Xbox

Get an Xbox Series X or Xbox Series S console and 24 months of Xbox Game Pass Ultimate from $29.99 a month,
0% APR for 24 months.~

Play a library of over 100 high-quality games, new games on day one like Halo Infinite and Forza Horizon 5,
join friends with online multiplayer and get an EA Play membership.^†

With no upfront cost, Xbox All Access has everything you need to experience next-gen. gaming.

Joining Xbox All Access is easy

1. Choose your console
Select an Xbox Series X or Xbox Series S console

2. Enroll with ease
Qualify for PayPlan™ by RBC and enjoy low monthly payments with nothing due today^

3. Download and
play right away

Your Xbox Game Pass Ultimate membership will be waiting for you on your new console

Online console multiplayer on the most advanced multiplayer network with Xbox Live Gold

EA Play membership included

Play brand new games on day one from Xbox Game Studios, Bethesda Softworks, plus select indies and blockbusters

Over 100 high-quality games to play with friends on console, PC, phones, and tablets*

Up to 20% off select games in the Game Pass Ultimate library, up to 10% off on game add-ons, Deals with Gold, Games with Gold

Enjoy free Perks, including in-game content, consumables, and more

Pick your perfect Xbox console
FAQ

General

With Xbox All Access, you get an Xbox Series X or Xbox Series S console and 24 months of Xbox Game Pass Ultimate including access to over 100 high-quality games and an EA Play membership. With no upfront cost and a low monthly price, Xbox All Access has everything you need to experience next-gen gaming.

Currently, you can get either the Xbox Series X or Xbox Series S console with Xbox All Access. Both console options are subject to availability.

While we’re always looking for new ways to give gamers the best value and choice, right now you can’t add other items such as Xbox accessories or extended warranties to be included in your Xbox All Access monthly payment at this time. However, additional items can be added to your cart and purchased with an alternative payment method.

Currently, Xbox All Access is only available for purchase from thesource.ca.

No. Microsoft is not extending credit and does not determine credit terms or eligibility. RBC provides financing for Xbox All Access and determines qualifications for, and terms of, credit. You will receive a payment reminder from PayPlan™ by RBC when your payments are due, and you will have secure access to your personal loan details and payment options at any time.

No. Low monthly payments for Xbox All Access are only available by qualifying and accepting an installment loan agreement with PayPlan™ by RBC.

There are no application fees, no annual fees, no late fees, nor early repayment fees for PayPlan™ by RBC for Xbox All Access. However, late or delinquent payments may be reported to the credit bureaus.

Xbox All Access is an exclusive, standalone offer and can’t be combined with other offers, such as temporary price reductions or trade-ins, unless specifically stated.

At this time there is a limit of one Xbox All Access purchase per customer, and only one Xbox All Access purchase can be made per transaction.

Payments and Financing

RBC will ask you to provide some basic information including your name, address, and mobile number, as well as consent to run a soft credit check to pre-qualify you. This will not have an impact to your credit score.

If you pre-qualify for financing, you will be conditionally approved for up to a maximum of $1,200 to put towards your Xbox All Access purchase. Once you confirm your console selection and shipping details, you will see your final monthly payment amount including taxes and shipping, which may be lower than your approval limit. Once you complete the checkout process, RBC may run a hard credit check which may impact your credit score.

Once your order is complete, you will receive an email from PayPlan™ by RBC with instructions on how to securely view and manage your loan details and view the amount for your equal monthly payments.

You can find answers to common questions, as well as contact details, by visiting the PayPlan™ by RBC FAQ page.

Yes. PayPlan™ by RBC lets you enjoy Xbox All Access with no upfront cost and a low monthly price.
For more information visit the Xbox All Access Series X or Xbox All Access Series S pricing and details page.

A loan with PayPlan™ by RBC allows you to purchase Xbox All Access with no upfont cost and a fixed low monthly price.^ PayPlan™ by RBC will notify you when your payments are due every month, and you will be able to access your loan details and manage your payment details at any time. There are no application fees, annual fees, early payoff fees, or late fees: just simple and easy equal monthly payments. For more information visit the Xbox All Access Series X or Xbox All Access Series S pricing and details page.

Your credit score will not be impacted when you submit your request for pre-qualification for an installment loan from PayPlan™ by RBC. However, if you review and accept the terms of your loan agreement, RBC may perform a credit check which may impact your credit score.

Approved customers will receive an email from PayPlan™ by RBC following their Xbox All Access purchase. PayPlan™ by RBC will notify you when your payments are due, and you will have secure access to your personal loan details and payment options at any time. For more information, please visit the PayPlan™ by RBC FAQ page.

PayPlan™ by RBC provides an easy and secure way to view your information through their Member Portal. View your account summary, transaction history, and make payments using your PC or mobile device.

In the event you do not qualify for an installment loan with PayPlan™ by RBC, you will be notified at the end of the application process. If you do not qualify for a loan, you will not be able to purchase Xbox All Access. Xbox consoles are subject to availability.

By accepting the loan agreement you have agreed to the terms of the financing subject to final checks. Before checkout is completed, RBC runs a final check. Unfortunately, we cannot share a specific reason for why your loan application was declined. However, rest assured that since your order was not completed, your loan was not issued and there has been no impact to your credit score.

Xbox Game Pass Ultimate

Learn more about Xbox Game Pass Ultimate by visiting the Xbox Game Pass page.

If you're already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted to Xbox Game Pass Ultimate at a conversion ratio when you redeem the 24-month Xbox Game Pass Ultimate membership and added to your Xbox Game Pass Ultimate membership up to a maximum of 36 months. Xbox Game Pass Ultimate memberships are limited to 36 months.

If you’re already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Ultimate membership through Xbox All Access. You will be unable to redeem with more than 12 prepaid months of Xbox Game Pass Ultimate.

To check your prepaid balance, sign in to your account through the Microsoft Account page.

Please note: once converted to Xbox Game Pass Ultimate, your Xbox Live Gold and other Game Pass memberships cannot be unconverted. Learn more by visiting the Xbox Game Pass page.

If you redeemed the 24-month Xbox Game Pass Ultimate membership prior to returning your Xbox All Access purchase, the 24-months of Xbox All Access Ultimate will be removed from your account at time of return.

Please note: once converted to Xbox Game Pass Ultimate, your Xbox Live Gold and other Game Pass memberships cannot be unconverted. Learn more by visiting the Xbox Game Pass page.

Your 24-month Xbox Game Pass Ultimate membership is delivered directly to your console. Redeem it during initial console setup or later in the Settings app.

To redeem during initial setup:
• As you set up your new console, you’ll be prompted to redeem the Digital Direct offers that come with it. If you decide not to redeem them then, the offers remain on the console until they’re redeemed.

To redeem after setup in Settings app:
• Select Settings > Account > Included with this Xbox to see an overview of and redemption status of any Digital Direct offers included with your console.
• Press the Xbox button to open the guide, and then select My games & apps > See all > Full Library, and then look under Available offers to see your offers.

If you do not see an option to redeem your Xbox Game Pass Ultimate through initial setup and/or through the Settings app, please send an email to onlinecustomerservice@thesource.ca with your Xbox All Access Order Number and console Serial Number. The Source Customer Service team will need to verify your Xbox All Access account and determine next steps.

A factory reset of your console may be required. You can reset your console by taking the following steps:
1. Press the Xbox button to open the guide.
2. Select Profile & system > Settings > System > Console info.
3. Select Reset console.
4. On the Reset your console screen, select option “Reset and keep my games & apps.” Use this option as your primary choice when troubleshooting.

After you select the “Reset and keep my games & apps.” option, your Xbox console begins the process of erasing the selected content and resetting itself to the default settings.

No, anyone can redeem the membership on the console purchased with Xbox All Access.

Order cancellation, returns, and exchanges

If you would like to return your Xbox All Access bundle, the return must be completed within 30 days of your initial purchase; 60 days for Bell Advantages customers. Accepted return condition: open box. Please read our Return Policy (https://www.thesource.ca/en-ca/returnsExchanges) or contact onlinecustomerservice@thesource.ca for more information.

You are able to cancel your Xbox All Access order within 30 minutes after completing your original Xbox All Access purchase. To cancel your Xbox All Access order visit My Account, or call The Source Customer Service 1-866-515-5855.

Once The Source processes your return, any applicable partial or full refund will be automatically applied to your PayPlan™ by RBC loan. Any payments made, in excess of your remaining balance, will be returned by RBC to your payment account on file. Please allow 10 business days for any applicable credits to be issued.

No. The Xbox Game Pass Ultimate membership is included in the Xbox All Access purchase. You cannot cancel your membership and reduce your monthly payment.

No. If the Xbox console you received is defective, you may only exchange it for the same Xbox All Access console.

Repairs, Warranty, and Hardware Troubleshooting

With Xbox All Access, you own the console and 24-month Xbox Game Pass Ultimate membership outright upon purchase. If your console breaks within 30 days, please review our Return Policy (https://www.thesource.ca/en-ca/returnsExchanges) for complete details on how to complete a return or exchange. If you have additional questions, please contact onlinecustomerservice@thesource.ca.

The Microsoft Limited Warranty covers the Xbox console for one year (90 days for the controller and accessories), irrespective of the length of your financing term. If your console malfunctions after that one-year period (or your controller or accessories malfunction after 90 days), you would be responsible. Please note, monthly payments will continue until the remaining balance on your PayPlanTM by RBC loan for Xbox All Access is paid in full, even if your Xbox console is not working.
(†) At participating retailers; prices vary by console. Taxes may apply. Xbox Game Pass Ultimate: 24-month subscription; game catalog varies over time, by region, by device. Cloud gaming (Beta): Streaming limits apply; select devices and regions. Savings based on Estimated Retail Price of console and full price of monthly Ultimate subscription sold separately; actual savings may vary. Halo Infinite: expected 2021. Warranty: console is under a 1 year limited hardware warranty (90 days for controller/accessories) regardless of length of financing. See product terms at Xbox.com/XboxAllAccessTerms.

(^) Qualify for PayPlan™ by RBC financing and enjoy low monthly payments for $39.99 per month, plus applicable tax, at 0% APR for 24 months with $0 due today. Monthly payment based on a total purchase price of $959.76 for an Xbox Series X console and 24 month Xbox Game Pass Ultimate subscription. Lending products are provided by Royal Bank of Canada and are subject to its standard lending criteria. Taxes, shipping and other charges are extra and may vary.

(~) Qualify for PayPlan™ by RBC financing and enjoy low monthly payments from $29.99 per month, plus applicable tax, at 0% APR for 24 months with $0 due today (monthly payment example based on a purchase price of $719.76, for an Xbox Series S console and 24 month Xbox Game Pass Ultimate subscription). Lending products are provided by Royal Bank of Canada and are subject to its standard lending criteria. Taxes, shipping and other charges are extra and may vary.