At The Source, we have put measures in place to protect the health and safety of the public and team members. We are closely monitoring the COVID-19 situation and as it evolves, we will keep you informed of any developments right here.
As provincial governments eased restrictions, we have re-opened most of our stores. We are following provincial guidelines and have implemented additional precautions, such as limiting the number of people in-store, respecting physical distancing, frequently cleaning common areas, enhancing sanitation protocols and other recommended practices.
Here’s what you can expect when you shop in-store:
Where mandated by public health agencies or provincial governments, customers and associates will be required to wear masks or face coverings.
To support effective physical distancing, we are limiting the number of customers in the store at a time. When those limits are reached, you may need to line up and wait for a store Associate to welcome you inside.
Once inside, you may be asked to remain in a designated waiting area or limit browsing to select areas of the store.
In select stores where maintaining physical distancing may be challenging, the Associate will find the items you want and bring them to you—you won’t be able to browse the store.
We’re asking all our customers to adopt low-contact payment methods like debit or credit instead of cash.
Prepare ahead of your visit:
• Store hours may be reduced. Check our Store Locator.
• Research products online (specifications, colour, size, etc.) or phone Customer Care at 1-866-515-5855 for help with selecting the right product
• Inventory in-store may be limited–please check thesource.ca before visiting the store
• If you’re buying a large screen TV, you may need to arrange for help carrying it to the car. Or consider ordering online – we’ll be able to ship it directly to your home.
Customers can continue to place orders on thesource.ca and ship directly to their home or to an open store nearby. Many ship-to-home orders, and all ship-to-store orders, are eligible for free shipping.
With increased volume, our 3rd party shipping partners may experience delays in providing shipment tracking and delivery for ship-to-home orders. Learn more on our Shipping Info page.
We are taking precautions
We are working to ensure the health and safety of the public and our team members in accordance with all public safety guidelines. This includes enhanced sanitation measures in our distribution centre, stores and workplaces. In addition, The Source employees returning from abroad or feeling unwell are instructed to stay at home for the recommended period.
We’re here to help
Our Customer Care lines remain open to assist with product information and customer orders. Please call us at 1-866-515-5855.
You can help too
Help protect yourself and your community. Download the COVID Alert app for free to help stop the spread of the virus. The COVID Alert app lets users know if they may have been exposed to COVID-19. Available now in the App Store and Google Play. This is a message from the Government of Canada. For more information contact 1-833-784-4397.
We are continuing to monitor the situation
As the situation continues to unfold, we will continually adapt our response and adjust our business practices as required.