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Extended Warranty - Advantage Care Plan from The Source

Current Advantage Care Plan customers

For plans purchased before August 10, 2022 see details about your current coverage listed below

New Extended Protection Plan now available

Check out our new Extended Protection Plans
Learn More

! As of August 10, 2022 The Source has moved to a new Extended Protection program.

If you have an Advantage Care Plan (Extended Warranty) purchased prior to August 10, 2022, we will continue to support you through the balance of your coverage. Should you have any questions or need to start a claim, please come into one of our stores or call 1-866-384-3422 for more info.

What’s covered under the Advantage Care Plan

  • After the original manufacturer's warranty expires, an Advantage Care Plan provides:

      Basic ACP
    • Repairs due to manufacturers' defects during the term of the Plan
    • Annual cleaning and preventative maintenance
    • One-time laptop battery replacement anytime in the event that the original battery no longer holds a proper charge
    • One-time restore fee anytime (not for the purpose of virus removal)
    • Replacements for defective accessories sold in the same box as the device covered by the Plan. Example: chargers, charging cables, earbuds, keyboards, etc.
      ACP Plus
    • Includes the Basic Plan PLUS…
    • ACP Plus coverage on a laptop or computer includes a one-time data restoration in the event of hard drive failure, viruses, software issues and other issues that can cause data loss, during the 3-year plan
    • In-shop service for the purpose of retrieving digital files such as photos, movies and documents from a crashed drive
    • ACP Plus coverage on a tablet includes a one-time claim in the event of Accidental Liquid or LCD damage during the 3-year plan
      Thumb Drives, SD, microSD, Compact Flash Cards, and External Hard Drives
    • One-time data recovery anytime during the 3-year term of the Plan in the event of failure of the flash media device due to viruses, software issues and other problems that can cause data loss
    • In-shop service for the purpose of retrieving digital files such as photos, movies and documents from a crashed drive
      ACP does not cover:
    • Repairs or provide replacements for product that is lost or stolen, or has incurred physical, cosmetic, liquid or accidental damage
    • The operating system, software, backups or virus removal
    • After the original manufacturer's warranty expires, an Advantage Care Plan provides:
    • Two replacements, for the same or similar product, in the event of a manufacturers defect
      ACP does not cover:
    • Repairs or provide replacements for product that is lost or stolen, or has incurred physical, cosmetic, liquid or accidental damage
    • After the original manufacturer's warranty expires, an Advantage Care Plan provides:
    • Two replacements, for the same or similar product, in the event of a manufacturer's defect
      ACP does not cover:
    • Repairs or provide replacements for product that is lost or stolen, or has incurred physical, cosmetic, liquid or accidental damage

  • After the original manufacturer's warranty expires, an Advantage Care Plan provides:

      National Brand TVs (i.e. Samsung, LG, Sony)
    • TVs 27" and smaller: In-shop coverage for repairs required due to manufacturers' defects
    • TVs 27" and larger: In-home service for repairs required due to manufacturers' defects. To arrange for service, please call toll-free at 1-800-780-4117.
    • One-time replacement for the remote, in the event of a manufacturers defect
      ACP does not cover:
    • Repairs or provide replacements for product that is lost or stolen, or has incurred physical, cosmetic, liquid or accidental damage

  • After the original manufacturer's warranty expires, an Advantage Care Plan provides:

      Gaming Consoles
    • Repairs due to manufacturers' defects during the term of the Plan
    • Two replacement gaming remotes, in the event of a manufacturer's defect
    • One-time replacement of the headset or sensor bar, that is included in the same box as the console, in the event of a manufacturer's defect
      Gaming Accessories
    • Gaming Headphones - Two replacements, for the same or similar product, in the event of a manufacturer's defect
      Gaming Software
    • One-time replacement of the same game title during the term of the plan for a video game that will no longer read properly
      ACP does not cover:
    • Repairs or provide replacements for product that is lost or stolen, or has incurred physical, cosmetic, liquid or accidental damage