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At The Source, providing helpful advice and personalized customer service is at the heart of what we do—and we’re always ready to help. We’re here for you; you may reach us by phone, e-mail, live chats or even through Facebook. Take a look at our Help Centre to get the answers you need. If you don’t find the answer you’re looking for, we want to hear from you.

MOST FREQUENTLY ASKED QUESTIONS

If you are having trouble logging in or accessing your account, please contact one of our Customer Care Associates at 1-866-515-5855; they will be happy to assist you.

You can track your order by visiting our Track Order page. It is recommended you wait at least 24 hours from the time your order was placed before you start the tracking process or your tracking number may appear to be invalid. If you are having issues tracking your order, or you have not received your order in the estimated time frame, please contact our Customer Care Associates at 1-866-515-5855.

For estimates on how long it takes to ship to your area, refer to our Shipping Info page or call our Customer Care Associates at 1-866-515-5855. Please note that orders placed online will only ship within Canada.

Simply bring the product in need of a repair to your local The Source store or participating Dealer. We'll give you a quote on the repair, including labour and parts. Your product will then be shipped to the most convenient Repair Centre and, upon completion of the repair, returned to your local The Source store. If you need immediate assistance, please contact one of our Customer Care Associates at 1-866-515-5855; they will be happy to assist you.

Yes, you can visit your local The Source location and place an order for any products available online while you are in the store, and have the product shipped for free to that store or any of our 550+ The Source locations. Simply speak to an Associate and they will be happy to assist you.


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GET IN TOUCH

Have a question or concern? Discover the many quick and convenient ways you can get in touch with us.

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SHIPPING INFORMATION

Check out our many shipping options, so you can get your top brand tech as soon as possible.


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Track My Order ►

RETURNS & EXCHANGES

If you're not completely satisfied with your purchase, we have many solutions to ensure you get the tech you want.

Learn About Returns & Exchanges ►

See our Repair Services ►
 

PRODUCT RECALLS

Find details on which products have been recalled and what your next steps are.




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ENVIRONMENTAL HANDLING FEE

Find out about the provincial Environmental Handling Fee, specifically by product and province.


Learn About EHF ►
 

ACCESSIBILITY

The Source is proud to offer Assistive Technology. Find out more and discover how our website can fit your personal needs.

Learn About Assistive Technology ►

 

 

CALL FOR DETAILS
1-866-515-5855 

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VISIT US IN-STORE