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ACCOUNT

If you are having trouble logging in or accessing your account, please contact one of our Customer Care Associates at 1-866-515-5855; they will be happy to assist you.

Forgot your password? No problem, our system can e-mail it to you. Simply click the 'Forgotten your Password?' link above the Sign In button on the Login page. If you forgot the email address associated with your account, please call 1-866-515-5855 for assistance.

The new The Source website no longer uses custom usernames for your account login. You are now required to use the email address associated with your account to login, and your password remains the same. If you still have trouble logging in, please contact one of our Customer Care Associates at 1-866-515-5855; they will be happy to assist you.

Once an email address is used to create an account, it cannot be changed. If you wish, you can create a new account with a new email address. Passwords can be changed by logging into your Account page. If you need further assistance please contact our Customer Care Associates at 1-866-515-5855.

To set up your EPP account, visit the EPP registration page to begin. If you have additional questions or need further assistance, please contact our Customer Care Associates at 1-866-515-5855.

You can view your account details and make changes from your Account page. If you require additional assistance, please contact one of our Customer Care Associates at 1-866-515-5855. They will be happy to assist you.

Past orders that you placed using the previous The Source website will be transferred over and will appear in the Order History section of your account info on the new The Source website over the next several weeks. If you have an urgent question about an order you placed through the previous The Source website, please contact one of our Customer Care Associates at 1-866-515-5855. They will be happy to assist you.

GENERAL INQUIRIES

Click here to subscribe to our emails for great deals, exclusive offers and the latest news from The Source. To unsubscribe, simply click the 'Unsubscribe' link in the most recent email you received to adjust your email preferences or remove yourself from our list.

Visit The Source Credit Card page for full details. If your application is processed in a The Source store it should be activated the spot. However, The Source Credit Card applications are subject to the Federation des caisses Desjardins du Qubec (the Federation) for approvals. For information and help on The Source Credit Card program, please contact 1-800-343-3539

The Source Credit Card offers financing solutions and flexible payment options so you can get the cool tech you want. Learn more about the financing options available with The Source Credit Card here.

If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund or replacement. Please refer to our Returns & Exchanges page for complete details.

To correct this issue, please contact one of our Customer Care Associates at 1-866-515-5855, they will be happy to assist you.

Some manuals can be downloaded from the product page. If the manual or guide you are looking for is not available on the product page, you can call and speak to one of our our Customer Care Associates at 1-866-515-5855. They will be happy to assist you.

Learn more about our available dealer opportunities here at The Source Direct.

An Environmental Handling Fee is paid when you purchase a computer, television, monitor or any other applicable electronic device. Recycling programs are sustained by these fees. For further details regarding EHF fees in your province visit our Environmental Handling Fee page.

Our Star Service Program was created to publically recognize Associates at The Source who take steps to exceed expectations in customer service, community service, and leadership. We'd love to hear about your recent experience in our store, over the phone or online please visit our Star Service Nominations page for more information on how to share your story with us.

Yes, all orders are reviewed by our fraud detection department for approval and processing. Once approved, orders are sent to our warehouse for packing and shipping.

At The Source we take your privacy and security seriously. The user and payment information you enter is transferred via a secure connection to ensure your personal privacy and security. For further explanation please see our Privacy and Security Policy.

SERVICES

Simply bring the product in need of a repair to your local The Source store or participating Dealer. We'll give you a quote on the repair, including labour and parts. Your product will then be shipped to the most convenient Repair Centre and, upon completion of the repair, returned to your local The Source store. If you need immediate assistance, please contact one of our Customer Care Associates at 1-866-515-5855; they will be happy to assist you.

We are your total battery solution! Just bring in your old rechargeable batteries from your cordless phone, cordless drill, notebook computer, electric shaver, or whatever other electronic devices you need to keep charged-up and leave it with our Battery Specialist to rebuild it! Click on Battery Rebuilds to learn more. If you would rather purchase a new replacement battery, visit our Battery Finder to help you find the battery you need.

SHIPPING

You can track your order by visiting our Track Order page. It is recommended you wait at least 24 hours from the time your order was placed before you start the tracking process or your tracking number may appear to be invalid. If you are having issues tracking your order, or you have not received your order in the estimated time frame, please contact our Customer Care Associates at 1-866-515-5855.

You can ship for free to any The Source store in Canada, and we will contact you when your order is ready for pickup. You can also ship directly to your door or to any other address you specify, and obtain free standard shipping on orders over $25 If you would like to receive your order sooner, express services are avaialble. The Source uses various courier services, our most common ones are Canada Post, ATS or Sameday. View our Shipping Info page for complete details.

In-stock items will ship from our warehouse once you have received your order confirmation. We may split your order into multiple shipments depending on the availability of the products at the time of processing. In these instances you will only be charged once for shipping.

For estimates on how long it takes to ship to your area, refer to our Shipping Info page or call our Customer Care Associates at 1-866-515-5855. Please note that orders placed online will only ship within Canada.

You will receive an e-mail once your order has shipped. The e-mail is sent to the address you entered when you placed your order. You can track your order by logging into your account.Another e-mail will be sent to you when your order arrives in store and is ready for pick up.You can find the contact information for your local store in our online Store Locator.

SHOPPING

Products ordered online must be paid online at time of purchase. We accept Canadian issued MasterCard, American Express, VISA credit cards, VISA Debit, INTERAC Online service, The Source Credit Card and The Source Gift Cards as methods of payment.

Yes, you can visit your local The Source location and place an order for any products available online while you are in the store, and have the product shipped for free to that store or any of our 550+ The Source locations. Simply speak to an Associate and they will be happy to assist you.

Our Advantage Care Plans (ACP) are available on many products and offer you protection, convenience, value, and peace of mind. It's an affordable way to protect your tech. For more information on the Advantage Care Plan click here or call 1-866-384-3422 - Monday to Friday 9:00AM - 6:00PM EST.

Yes - our Trade Up & Save program allows you to trade in your smartphone or tablet. Bring your current device to any The Source location and we’ll give you a Gift Card equal to your phone’s current trade-in value. Visit the Trade-Up & Save page for more details.

The Source does not sell unlocked cell phones.

We carry a wide range of ink and toner for printers of all kinds. Visit our Ink and Toner category to browse or search for the correct ink and toner cartridges for your printer.

Your credit card will not be charged until your order goes to the shipping process. Debit and gift cards are charged at time of purchase.

The Source will match any advertised price on an identical product currently advertised in Canada. Some exceptions apply. See our Best Price Guarantee for details

To find out more regarding tax exemption, please call our Customer Care Associates at 1-866-515-5855 for assistance.

A copy of your invoice will be e-mailed to the e-mail address you provided when your order was placed. You can request another copy by contacting our Customer Care Associates at 1-866-515-5855.

You can check back for updates on the product availability, or call your local store. If an "expected to ship by date" appears on the product page, then you can add it to your order and the product will be placed on backorder for you. If there is no backorder option available for a product, then our suppliers are unfortunately sold out.

Some products require special order and may not be available at time of purchase. We will ship any backordered items from our warehouse as soon as stock arrives.

You can cancel or modify your order by e-mailing us through our Contact Us page. Or if you prefer, you can call and speak to one of our Customer Care Associates at 1-866-515-5855. They would be happy to assist you.

Please contact one of our Customer Care Associates at 1-866-515-5855; they will be happy to assist you.

Open Box items have had the boxes opened at some point during their time at the store, possibly to check colours or for a closer look at the product. The Source provides warranty protection on all open box products. Visit our Deal Centre and check out the great deals!

A refurbished item has been returned and then checked over by our product experts. The Source provides warranty protection on all refurbished items. Visit our Deal Centre and check out the great deals!

Yes, The Source offers warranty protection on all open box and refurbished products.

If a product is discounted within 30 days of the original purchase date, a customer may claim a price protection or adjustment refund for the difference in price. In the case of a sale price, price protection must be claimed during the promotional period. For more information, please contact your local store or call one of our Customer Care Associates at 1-866-515-5855. Some exceptions apply.

From a personal wish list to a birthday wish list to a wedding wish list use thesource.ca to create a public or private wish list for any occasion. Many different wish lists can be created for the same account. Simply start by clicking 'Add to List' on any product page or by visiting your Account page.