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Easy Returns

Returns and Exchanges Information

Easy returns and exchanges

If you’re not completely satisfied with your purchase, we’ll gladly exchange or refund most products within 15 days from the date of purchase with the original receipt, depending on the type of product and the condition of its return. The fastest and easiest way to return an item is by bringing it to a store. For exclusions and our product-specific return and exchange policy, click here.

  • The fastest and easiest way to return an item is by bringing it to a store.

    STEP 1Check the item’s return policy:

    Find your product’s return eligibility in the return policy here.


    STEP 2Bring your proof of purchase:

    You’ll need your receipt, valid photo ID and original payment method so we can process your return.


    STEP 3Pack everything up:

    Don’t forget to check that you’ve packed everything, plus any extras that came with your purchase.


    STEP 4Head to a store:

    Find your closest store and confirm the opening hours before you head out.

    Find My Store


    What else you should know:

    If you can’t find your receipt or original method of payment, you can still return your item if it is otherwise eligible. The refund will be provided on a Gift Card for the item’s lowest selling price in the prior 15 days.

    When returning a purchase that was paid for in a large cash amount, the store has the discretion to load the refund on a Gift Card. Your name, address, phone number and signature will be required along with a valid government photo I.D.

    To make a return, purchased product(s) must meet product return requirements. Please see category descriptions below for more information:

    Sealed Requirements: Product must be returned in sealed, unopened and undamaged packaging. An Associate will inspect the item upon its return and if a returned product is determined to have been opened or damaged, we may refuse the return.

    Opened Requirements: Make sure you have everything that was in the box, plus any extras that came with your purchase. You’ll need to include all original undamaged packaging and contents (manuals, blank warranty cards, and other items included in the original package). An Associate will inspect the item upon its return, and if a product is determined to have missing items, partially consumed components (i.e. printer ink, used batteries, etc.), or shows signs of excessive use making the item unsellable, we may refuse the return.

  • Please note that we only accept mail-in returns if the item was purchased online.

    STEP 1Check the item’s return policy:

    Find your product’s return eligibility in the return policy here.


    STEP 2Call Customer Care:

    Call 1-866-515-5855 and one of our Associates will be happy to help start your return and walk through the next steps.


    STEP 3Pack everything up:

    Don’t forget to include any extras that came with your purchase, in the original or new shipping box with your packing slip, then seal it. Be sure to label your package with the provided return number from Customer Care.


    STEP 4Ship it back to us:

    Drop off your package at the Canada Post outlet nearest you.


    What else you should know:

    Customers can return purchases by mail at their own expense except in cases when there is an issue with the order fulfillment or if the product is defective. Once we’ve received the item, we’ll process a refund to your original payment method in an average of 7 business days, please note during busier periods this can be slightly delayed.

    To make a return, purchased product(s) must meet product return requirements. Please see category descriptions below for more information:

    Sealed Requirements: Product must be returned in sealed, unopened and undamaged packaging. An Associate will inspect the item upon its return and if a returned product is determined to have been opened or damaged, we may refuse the return.

    Opened Requirements: Make sure you have everything that was in the box, plus any extras that came with your purchase. You’ll need to include all original undamaged packaging and contents (manuals, blank warranty cards, and other items included in the original package). An Associate will inspect the item upon its return, and if a product is determined to have missing items, partially consumed components (i.e. printer ink, used batteries, etc.), or shows signs of excessive use making the item unsellable, we may refuse the return.

Return and exchange policy

Our standard return and exchange policy on most products is 15 days from the date of purchase with the original receipt with some exceptions. Find your product’s return timing, condition and requirements below.

  • BATTERIES, CHARGERS AND POWER
    Products Return timing Return condition Other requirements

    Batteries

    15 days

    Unopened

    Lithium batteries can be returned by mail only–must be sent in the original shipping packaging, including the labelled box.

    Battery chargers, portable power and serge protectors

    15 days

    Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use

    Check that contents like manuals, blank warranty cards, as well as all accessories, bundled products, other items and bonuses/gifts are included.

  • COMPUTERS, LAPTOPS, TABLETS AND ACCESSORIES
    Products Return timing Return condition Other requirements

    Hard drives and storage devices such as USB keys and memory cards

    15 days

    Sealed/unopened

    Product packaging must be sealed/unopened to be eligible for return.

    Computers & laptops

    15 days

    Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use

    Remove any loaded software and personal data from the device and delete any passwords or disable the “Activation Lock” before returning the item. The Source is not responsible for any data left on returned products. Check that contents like manuals, blank warranty cards, as well as all accessories, bundled products, other items and bonuses/gifts are included.

    Monitors

    15 days

    Sealed/unopened

    Product packaging must be sealed/unopened to be eligible for return.

    Tablets

    15 days

    Sealed/unopened

    Product packaging must be sealed/unopened to be eligible for return.

    Apple MacBook, iMac, iPad

    15 days

    Sealed/unopened

    Product packaging must be sealed/unopened to be eligible for return. From the time of your purchase, warranty and service of your new Apple product will be handled solely by Apple Inc. at 1-800-275-2273.

  • Cannot be returned
  • GAMING AND ACCESSORIES
    Products Return timing Return condition Other requirements

    Gaming consoles, console bundles, handheld devices

    15 days

    Sealed/unopened

    Consoles deemed defective may be exchanged for the same console only within 15 days of purchase. Customers are responisble for removing and ensuring devices are clear of any personal information and data. The Source is not responsible for any data left on returned products. Check that contents like manuals, blank warranty cards, as well as all accessories, bundled products, other items and bonuses/gifts are included.

    Gaming & PC controllers

    15 days

    Sealed/unopened

    Product packaging must be sealed/unopened to be eligible for return.

    Console, PC & mobile gaming accessories

    15 days

    Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use

    Contents like manuals, blank warranty cards as well as all accessories, bundled products, other items and bonuses/gifts with purchase must be included.

    Console & PC gaming headsets (audio)

    15 days

    Sealed/unopened (for hygienic reasons)

    For hygiene reasons, product packaging must be sealed/unopened to be eligible for return.

    Virtual Reality (VR) units and bundles

    15 days

    Sealed/unopened (for hygienic reasons)

    For hygiene reasons, product packaging must be sealed/unopened to be eligible for return.

    Video games

    15 days

    Sealed/unopened

    Product packaging must be sealed/unopened to be eligible for return.

    Digital downloads

    Cannot be returned

    N/A

    N/A

  • GIFT CARDS AND PRE-PAID AIRTIME CARDS
    Cannot be returned
  • GPS AND CAR ELECTRONICS
    Products Return timing Return condition Other requirements

    GPS and car electronics

    15 days

    Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use

    All contents like manuals, blank warranty cards and other items as well as all accessories, bundled products or bonuses/gifts must be included.

  • HEADPHONES
    Products Return timing Return condition Other requirements

    Apple and Beats

    15 days

    Sealed/unopened (for hygienic reasons)

    From the time of your purchase, warranty and service of your new Apple or Beats product will be handled solely by Apple Inc. at 1-800-275-2273.

    HeadRush

    15 days

    Open or unopen and in saleable condition meaning the product shows no sign of use

    All contents like manuals, blank warranty cards and other items as well as all accessories, bundled products or bonuses/gifts must be included.

    All other (including gaming & PC headsets)

    15 days

    Sealed/unopened (for hygienic reasons)

    For all other headphones, contact the manufacturer directly for any warranty-related issues. If you need assistance with contact information, we're here to help.

  • HOUSEHOLD ITEMS, APPLIANCES AND TOOLS
    Products Return timing Return condition Other requirements

    Products such as blenders, compact fridges, vaccuums, fans, corded phones and handheld tools

    15 days

    Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use

    All contents like manuals, blank warranty cards and other items as well as all accessories, bundled products or bonuses/gifts must be included.
    Small appliances fall under standard return requirements. Medium-to-large appliances (over 40kg and/or 1 cubic metre) cannot be returned in-store. Please contact our Customer Care team for return instructions and assistance with arranging shipping or pick up. Shipping costs are not included and will be incurred by the customer.

  • OFFICE SUPPLIES AND BUSINESS EQUIPMENT
    Products Return timing Return condition Other requirements

    Ink and toner, paper supplies, phone headsets and office software

    15 days

    Sealed/unopened

    All contents like manuals, blank warranty cards and other items as well as all accessories, bundled products or bonuses/gifts must be included.

    Office equipment, office chairs*, office accessories and security

    15 days

    Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use

    Small appliances fall under standard return requirements. Medium-to-large appliances (over 40kg and/or 1 cubic metre) cannot be returned in-store. Please contact our Customer Care team for return instructions and assistance with arranging shipping or pick up. Shipping costs are not included and will be incurred by the customer.

  • PRINTERS AND SCANNERS
    Products Return timing Return condition Other requirements

    Printers and scanners

    15 days

    Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use

    Customers are responisble for removing and ensuring devices are clear of any personal information and data. Please be aware that The Source is not responsible for any data left on returned products.
    All contents like manuals, blank warranty cards and other items as well as all accessories, bundled products or bonuses/gifts must be included.

  • RECREATION AND TRAVEL TECH
    Products Return timing Return condition Other requirements

    Recreation and travel tech

    15 days

    Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use

    All contents like manuals, blank warranty cards and other items as well as all accessories, bundled products or bonuses/gifts must be included.

    Action cameras

    15 days

    Sealed/unopened

    Product packaging must be sealed/unopened to be eligible for return.

  • SERVICES, DELIVERY CHARGES AND INSTALLATIONS
    Cannot be returned
  • SMART HOME
    Products Return timing Return condition Other requirements

    Security and surveillance smart home assistants and components such as lighting, switches, bulbs, speakers and thermostats

    15 days

    Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use

    Remove any loaded software and personal data from the device and delete any passwords or disable the “Activation Lock” before returning the item. The Source is not responsible for any data left on returned products.
    All contents like manuals, blank warranty cards and other items as well as all accessories, bundled products or bonuses/gifts must be included.

    Bell Smart Home compatible products, including but not limited to alarm.com, Jasco and Zwave product and batteries

    15 days

    Sealed/unopened

    Product packaging must be sealed/unopened to be eligible for return.

    Weiser Products

    15 days

    Sealed/unopened

    From the time of your purchase, warranty and service of your new Weiser product will be handled solely by Weiser at 1-866-863-6584

  • SMARTPHONES AND CONNECTED DEVICES
    Return timing and conditions

    If you are not completely satisfied with your device, you may exchange or return your device if you meet the following conditions:
    1. You return the device within 30 days of your commitment start date.
    2. You return the device and original receipt to your purchase location.
    3. The device is in "like new" condition with all original packaging, manuals and accessories included.
    4. The usage meets the following requirements:
    Monthly plan customers: You have not used the device excessively, in violation of our Responsible Use of Bell Services Policy.
    Prepaid service customers: The device has not exceeded 30 minutes of voice usage or 50 MB of data usage.

    If you are a person with a disability, the same conditions apply, however, you may return your device within 60 days of your commitment start date. You are responsible for all service charges incurred prior to your return of the device. SIM cards and headsets CANNOT be exchanged or refunded once opened or activated. You can return up to two devices per subscriber on your account.

    You'll need to remove any loaded software and personal data from the product. Please be aware that we aren't responsible for any data left on returned products.

    iPhone users: You will need to turn off the "Activation lock" feature before returning the device. Click here to learn more.
    Android™ users: You will need to turn off the FRP (Factory Reset Protection) feature before returning the device. Click here to learn more.

    Please be aware that we will deduct the value of any bonus or bundled item (e.g. item, promotional Savings Card, etc.) from the refund amount if it is not included with the return unless otherwise required by the Canadian Wireless Code.

  • SPEAKERS, PORTABLE AND HOME AUDIO
    Products Return timing Return condition Other requirements

    Vinyl records

    15 days

    Sealed/unopened

    All contents like manuals, blank warranty cards and other items as well as all accessories, bundled products or bonuses/gifts must be included.
    For all other products in this category/department, contact the manufacturer directly for any warranty-related issues. If you need assistance with contact information, we're here to help.

    Apple devices

    15 days

    Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use

    From the time of your purchase, warranty and service of your new Apple product will be handled solely by Apple Inc. at 1-800-275-2273.
    All contents like manuals, blank warranty cards and other items as well as all accessories, bundled products or bonuses/gifts must be included.

    All other

    15 days

    Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use

    All contents like manuals, blank warranty cards and other items as well as all accessories, bundled products or bonuses/gifts must be included.

  • TOYS AND GADGETS
    Products Return timing Return condition Other requirements

    Products such as R/C vehicles, string lights and drones

    15 days

    Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use

    All contents like manuals, blank warranty cards and other items as well as all accessories, bundled products or bonuses/gifts must be included.

  • TV’S, HOME THEATRE AND ACCESSORIES
    Products Return timing Return condition Other requirements

    Products such as TV’s, remote controls, sound bars, speakers, TV mounts and stands

    15 days

    Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use

    TVs over 55” cannot be returned in-store. Please contact our Customer Care team for return instructions and assistance with arranging shipping or pick up. All shipping costs will be incurred by the customer. Smaller TVs fall under standard return requirements.
    All contents like manuals, blank warranty cards and other items as well as all accessories, bundled products or bonuses/gifts must be included.

  • WEARABLES AND WELLNESS TECH
    Products Return timing Return condition Other requirements

    Apple Watch

    15 days

    Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use

    From the time of your purchase, warranty and service of your new Apple product will be handled solely by Apple Inc. at 1-800-275-2273

    Fitbit®

    15 days

    Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use

    After 15 days, contact Fitbit® Customer Service at www.fitbit.com for service of your product.

    All other

    15 days

    Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use

    Remove all personal data from the device and delete any passwords or disable the “Activation Lock” before returning the item. The Source is not responsible for any data left on returned products. All contents like manuals, blank warranty cards and other items as well as all accessories, bundled products or bonuses/gifts must be included.

The Source reserves the rights to change the terms and conditions of this policy without notice. In the case of disagreements or discrepancies, our Return and Exchange Policy (posted online) shall take precedence.

Your purchase qualifies for returns under the return policy available at the time of purchase. (Policy updated March 18, 2024.)