Easy Returns
Returns and Exchanges Information
Easy returns and exchanges
If you’re not completely satisfied with your purchase, we’ll gladly exchange or refund most products within 15 days from the date of purchase with the original receipt, depending on the type of product and the condition of its return. The fastest and easiest way to return an item is by bringing it to a store. For exclusions and our product-specific return and exchange policy, click here.
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RETURNING OR EXCHANGING AN ITEM AT A STORE
The fastest and easiest way to return an item is by bringing it to a store.
STEP 1Check the item’s return policy:
Find your product’s return eligibility in the return policy here.
STEP 2Bring your proof of purchase:
You’ll need your receipt, valid photo ID and original payment method so we can process your return.
STEP 3Pack everything up:
Don’t forget to check that you’ve packed everything, plus any extras that came with your purchase.
STEP 4Head to a store:
Find your closest store and confirm the opening hours before you head out.
What else you should know:
If you can’t find your receipt or original method of payment, you can still return your item if it is otherwise eligible. The refund will be provided on a Gift Card for the item’s lowest selling price in the prior 15 days.
When returning a purchase that was paid for in a large cash amount, the store has the discretion to load the refund on a Gift Card. Your name, address, phone number and signature will be required along with a valid government photo I.D.
To make a return, purchased product(s) must meet product return requirements. Please see category descriptions below for more information:
Sealed Requirements: Product must be returned in sealed, unopened and undamaged packaging. An Associate will inspect the item upon its return and if a returned product is determined to have been opened or damaged, we may refuse the return.
Opened Requirements: Make sure you have everything that was in the box, plus any extras that came with your purchase. You’ll need to include all original undamaged packaging and contents (manuals, blank warranty cards, and other items included in the original package). An Associate will inspect the item upon its return, and if a product is determined to have missing items, partially consumed components (i.e. printer ink, used batteries, etc.), or shows signs of excessive use making the item unsellable, we may refuse the return.
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RETURNING AN ITEM PURCHASED ONLINE BY MAIL
Please note that we only accept mail-in returns if the item was purchased online.
STEP 1Check the item’s return policy:
Find your product’s return eligibility in the return policy here.
STEP 2Call Customer Care:
Call 1-866-515-5855 and one of our Associates will be happy to help start your return and walk through the next steps.
STEP 3Pack everything up:
Don’t forget to include any extras that came with your purchase, in the original or new shipping box with your packing slip, then seal it. Be sure to label your package with the provided return number from Customer Care.
STEP 4Ship it back to us:
Drop off your package at the Canada Post outlet nearest you.
What else you should know:
Customers can return purchases by mail at their own expense except in cases when there is an issue with the order fulfillment or if the product is defective. Once we’ve received the item, we’ll process a refund to your original payment method in an average of 7 business days, please note during busier periods this can be slightly delayed.
To make a return, purchased product(s) must meet product return requirements. Please see category descriptions below for more information:
Sealed Requirements: Product must be returned in sealed, unopened and undamaged packaging. An Associate will inspect the item upon its return and if a returned product is determined to have been opened or damaged, we may refuse the return.
Opened Requirements: Make sure you have everything that was in the box, plus any extras that came with your purchase. You’ll need to include all original undamaged packaging and contents (manuals, blank warranty cards, and other items included in the original package). An Associate will inspect the item upon its return, and if a product is determined to have missing items, partially consumed components (i.e. printer ink, used batteries, etc.), or shows signs of excessive use making the item unsellable, we may refuse the return.
Return and exchange policy
Our standard return and exchange policy on most products is 15 days from the date of purchase with the original receipt with some exceptions. Find your product’s return timing, condition and requirements below.
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BATTERIES, CHARGERS AND POWER
BATTERIES, CHARGERS AND POWER Products Return timing Return condition Other requirements Batteries
15 days
Unopened
Lithium batteries can be returned by mail only–must be sent in the original shipping packaging, including the labelled box.
Battery chargers, portable power and serge protectors
15 days
Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use
Check that contents like manuals, blank warranty cards, as well as all accessories, bundled products, other items and bonuses/gifts are included.
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COMPUTERS, LAPTOPS, TABLETS AND ACCESSORIES
COMPUTERS, LAPTOPS, TABLETS AND ACCESSORIES Products Return timing Return condition Other requirements Hard drives and storage devices such as USB keys and memory cards
15 days
Sealed/unopened
Product packaging must be sealed/unopened to be eligible for return.
Computers & laptops
15 days
Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use
Remove any loaded software and personal data from the device and delete any passwords or disable the “Activation Lock” before returning the item. The Source is not responsible for any data left on returned products. Check that contents like manuals, blank warranty cards, as well as all accessories, bundled products, other items and bonuses/gifts are included.
Monitors
15 days
Sealed/unopened
Product packaging must be sealed/unopened to be eligible for return.
Tablets
15 days
Sealed/unopened
Product packaging must be sealed/unopened to be eligible for return.
Apple MacBook, iMac, iPad
15 days
Sealed/unopened
Product packaging must be sealed/unopened to be eligible for return. From the time of your purchase, warranty and service of your new Apple product will be handled solely by Apple Inc. at 1-800-275-2273.
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DIGITAL DOWNLOADS, SOFTWARES, AND SUBSCRIPTIONS
Cannot be returned -
GAMING AND ACCESSORIES
GAMING AND ACCESSORIES Products Return timing Return condition Other requirements Gaming consoles, console bundles, handheld devices
15 days
Sealed/unopened
Consoles deemed defective may be exchanged for the same console only within 15 days of purchase. Customers are responisble for removing and ensuring devices are clear of any personal information and data. The Source is not responsible for any data left on returned products. Check that contents like manuals, blank warranty cards, as well as all accessories, bundled products, other items and bonuses/gifts are included.
Gaming & PC controllers
15 days
Sealed/unopened
Product packaging must be sealed/unopened to be eligible for return.
Console, PC & mobile gaming accessories
15 days
Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use
Contents like manuals, blank warranty cards as well as all accessories, bundled products, other items and bonuses/gifts with purchase must be included.
Console & PC gaming headsets (audio)
15 days
Sealed/unopened (for hygienic reasons)
For hygiene reasons, product packaging must be sealed/unopened to be eligible for return.
Virtual Reality (VR) units and bundles
15 days
Sealed/unopened (for hygienic reasons)
For hygiene reasons, product packaging must be sealed/unopened to be eligible for return.
Video games
15 days
Sealed/unopened
Product packaging must be sealed/unopened to be eligible for return.
Digital downloads
Cannot be returned
N/A
N/A
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GIFT CARDS AND PRE-PAID AIRTIME CARDS
GIFT CARDS AND PRE-PAID AIRTIME CARDS Cannot be returned -
GPS AND CAR ELECTRONICS
GPS AND CAR ELECTRONICS Products Return timing Return condition Other requirements GPS and car electronics
15 days
Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use
All contents like manuals, blank warranty cards and other items as well as all accessories, bundled products or bonuses/gifts must be included.
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HEADPHONES
HEADPHONES Products Return timing Return condition Other requirements Apple and Beats
15 days
Sealed/unopened (for hygienic reasons)
From the time of your purchase, warranty and service of your new Apple or Beats product will be handled solely by Apple Inc. at 1-800-275-2273.
HeadRush
15 days
Open or unopen and in saleable condition meaning the product shows no sign of use
All contents like manuals, blank warranty cards and other items as well as all accessories, bundled products or bonuses/gifts must be included.
All other (including gaming & PC headsets)
15 days
Sealed/unopened (for hygienic reasons)
For all other headphones, contact the manufacturer directly for any warranty-related issues. If you need assistance with contact information, we're here to help.
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HOUSEHOLD ITEMS, APPLIANCES AND TOOLS
HOUSEHOLD ITEMS, APPLIANCES AND TOOLS Products Return timing Return condition Other requirements Products such as blenders, compact fridges, vaccuums, fans, corded phones and handheld tools
15 days
Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use
All contents like manuals, blank warranty cards and other items as well as all accessories, bundled products or bonuses/gifts must be included.
Small appliances fall under standard return requirements. Medium-to-large appliances (over 40kg and/or 1 cubic metre) cannot be returned in-store. Please contact our Customer Care team for return instructions and assistance with arranging shipping or pick up. Shipping costs are not included and will be incurred by the customer. -
OFFICE SUPPLIES AND BUSINESS EQUIPMENT
OFFICE SUPPLIES AND BUSINESS EQUIPMENT Products Return timing Return condition Other requirements Ink and toner, paper supplies, phone headsets and office software
15 days
Sealed/unopened
All contents like manuals, blank warranty cards and other items as well as all accessories, bundled products or bonuses/gifts must be included.
Office equipment, office chairs*, office accessories and security
15 days
Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use
Small appliances fall under standard return requirements. Medium-to-large appliances (over 40kg and/or 1 cubic metre) cannot be returned in-store. Please contact our Customer Care team for return instructions and assistance with arranging shipping or pick up. Shipping costs are not included and will be incurred by the customer.
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PRINTERS AND SCANNERS
PRINTERS AND SCANNERS Products Return timing Return condition Other requirements Printers and scanners
15 days
Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use
Customers are responisble for removing and ensuring devices are clear of any personal information and data. Please be aware that The Source is not responsible for any data left on returned products.
All contents like manuals, blank warranty cards and other items as well as all accessories, bundled products or bonuses/gifts must be included. -
RECREATION AND TRAVEL TECH
RECREATION AND TRAVEL TECH Products Return timing Return condition Other requirements Recreation and travel tech
15 days
Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use
All contents like manuals, blank warranty cards and other items as well as all accessories, bundled products or bonuses/gifts must be included.
Action cameras
15 days
Sealed/unopened
Product packaging must be sealed/unopened to be eligible for return.
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SERVICES, DELIVERY CHARGES AND INSTALLATIONS
SERVICES, DELIVERY CHARGES AND INSTALLATIONS Cannot be returned -
SMART HOME
SMART HOME Products Return timing Return condition Other requirements Security and surveillance smart home assistants and components such as lighting, switches, bulbs, speakers and thermostats
15 days
Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use
Remove any loaded software and personal data from the device and delete any passwords or disable the “Activation Lock” before returning the item. The Source is not responsible for any data left on returned products.
All contents like manuals, blank warranty cards and other items as well as all accessories, bundled products or bonuses/gifts must be included.Bell Smart Home compatible products, including but not limited to alarm.com, Jasco and Zwave product and batteries
15 days
Sealed/unopened
Product packaging must be sealed/unopened to be eligible for return.
Weiser Products
15 days
Sealed/unopened
From the time of your purchase, warranty and service of your new Weiser product will be handled solely by Weiser at 1-866-863-6584
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SMARTPHONES AND CONNECTED DEVICES
SMARTPHONES AND CONNECTED DEVICES Return timing and conditions If you are not completely satisfied with your device, you may exchange or return your device if you meet the following conditions:
1. You return the device within 15 days of your commitment start date.
2. You return the device and original receipt to your purchase location.
3. The device is in "like new" condition with all original packaging, manuals and accessories included.
4. The usage meets the following requirements:
Monthly plan customers: You have not used the device excessively, in violation of our Responsible Use of Bell Services Policy.
Prepaid service customers: The device has not exceeded 30 minutes of voice usage or 50 MB of data usage.If you are a person with a disability, the same conditions apply, however, you may return your device within 30 days of your commitment start date. You are responsible for all service charges incurred prior to your return of the device. SIM cards and headsets CANNOT be exchanged or refunded once opened or activated. You can return up to two devices per subscriber on your account.
You'll need to remove any loaded software and personal data from the product. Please be aware that we aren't responsible for any data left on returned products.
iPhone users: You will need to turn off the "Activation lock" feature before returning the device. Click here to learn more.
Android™ users: You will need to turn off the FRP (Factory Reset Protection) feature before returning the device. Click here to learn more.Please be aware that we will deduct the value of any bonus or bundled item (e.g. item, promotional Savings Card, etc.) from the refund amount if it is not included with the return unless otherwise required by the Canadian Wireless Code.
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SPEAKERS, PORTABLE AND HOME AUDIO
SPEAKERS, PORTABLE AND HOME AUDIO Products Return timing Return condition Other requirements Vinyl records
15 days
Sealed/unopened
All contents like manuals, blank warranty cards and other items as well as all accessories, bundled products or bonuses/gifts must be included.
For all other products in this category/department, contact the manufacturer directly for any warranty-related issues. If you need assistance with contact information, we're here to help.Apple devices
15 days
Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use
From the time of your purchase, warranty and service of your new Apple product will be handled solely by Apple Inc. at 1-800-275-2273.
All contents like manuals, blank warranty cards and other items as well as all accessories, bundled products or bonuses/gifts must be included.All other
15 days
Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use
All contents like manuals, blank warranty cards and other items as well as all accessories, bundled products or bonuses/gifts must be included.
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TOYS AND GADGETS
TOYS AND GADGETS Products Return timing Return condition Other requirements Products such as R/C vehicles, string lights and drones
15 days
Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use
All contents like manuals, blank warranty cards and other items as well as all accessories, bundled products or bonuses/gifts must be included.
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TV'S, HOME THEATRE AND ACCESSORIES
TV’S, HOME THEATRE AND ACCESSORIES Products Return timing Return condition Other requirements Products such as TV’s, remote controls, sound bars, speakers, TV mounts and stands
15 days
Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use
TVs over 55” cannot be returned in-store. Please contact our Customer Care team for return instructions and assistance with arranging shipping or pick up. All shipping costs will be incurred by the customer. Smaller TVs fall under standard return requirements.
All contents like manuals, blank warranty cards and other items as well as all accessories, bundled products or bonuses/gifts must be included. -
WEARABLES AND WELLNESS TECH
WEARABLES AND WELLNESS TECH Products Return timing Return condition Other requirements Apple Watch
15 days
Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use
From the time of your purchase, warranty and service of your new Apple product will be handled solely by Apple Inc. at 1-800-275-2273
Fitbit®
15 days
Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use
After 15 days, contact Fitbit® Customer Service at www.fitbit.com for service of your product.
All other
15 days
Open or unopened and in saleable condition, meaning the product must be in like-new condition and shows no signs of use
Remove all personal data from the device and delete any passwords or disable the “Activation Lock” before returning the item. The Source is not responsible for any data left on returned products. All contents like manuals, blank warranty cards and other items as well as all accessories, bundled products or bonuses/gifts must be included.
The Source reserves the rights to change the terms and conditions of this policy without notice. In the case of disagreements or discrepancies, our Return and Exchange Policy (posted online) shall take precedence.
Your purchase qualifies for returns under the return policy available at the time of purchase. (Policy updated March 18, 2024.)