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Shipping Info

Stay on top of order status updates

The Source uses a number of shipping carriers to deliver orders across Canada. Our shipping partners offer tools to help you get shipment updates as they happen.

Get your tracking number

Once shipped, you will be emailed your tracking number. You can also access your shipment's tracking number on our Track Order page.

Ship to Home Carriers

Our shipping partners have tools that allow you to sign up to receive real-time delivery updates and manage your shipping preferences.

 

FREE SHIPPING TO YOUR HOME FREE standard shipping to home on orders over $50 before tax. Reg. $6.99. Ships to most urban areas of Canada within 2-3 business days. Standard shipping is not available for Northern Territories and oversized shipments. For accurate details on how long it takes to your area, refer to estimated delivery times by province or call 1-866-515-5855.

Enjoy the convenience of having your new product shipped right to your door.

FREE Standard Shipping (on orders over $50)

FREE standard shipping to home on orders over $50 before tax. Reg. $6.99. Ships to most urban areas of Canada within 2-3 business days. Standard shipping is not available for Northern Territories and oversized shipments. For accurate details on how long it takes to your area, refer to estimated delivery times by province or call 1-866-515-5855. We ship to most urban areas of Canada within 2-3 business days for free on orders over $50 before tax.

Standard Shipping (on orders under $50) - $6.99

We ship to most urban areas of Canada within 2-3 business days for orders under $50 before tax.

Oversized Shipping - $49.99

Products that are larger require specialized couriers in large shipments and ship within 3-6 business days.

Northern Shipping - $34.99

Orders that are being shipped to the Northern Territories require 14 business days. Additionally, orders over 5kg will be subject to the full Canada Post shipping charge; you will be contacted to confirm shipping costs prior to shipment.

You can ship to a different address

If you want to send your order as a gift or to an alternate location, edit your delivery address during checkout. Just make sure someone will be there to receive the order and sign for it during normal business hours.

*FREE standard shipping to home on orders over $50 before tax. Reg. $6.99. Ships to most urban areas of Canada within 2-3 business days. Standard shipping is not available for Northern Territories and oversized shipments. For accurate details on how long it takes to your area, refer to estimated delivery times by province or call 1-866-515-5855.

Free Store Pick Up

Here's how it works:

Step 1. Shop online, add the product(s) to your cart and choose Free Store Pick Up

Step 2. We'll let you know when your order is ready for pick up. We'll send you a confirmation email when your order is ready. Items are available for pick up in as little as 1 hour of reservation, depending on the location. Orders placed at the end of business day will be fulfilled the next day.

Step 3. Pick up your order. Confirm your store's hours before you proceed to the store.

Free Store Pick Up: Available at select stores. Items are available for pick up in as little as 3 hours of reservation, depending on the location. Orders placed at end of business day will be fulfilled the next day. Some limitations/exclusions apply. See thesource.ca/curbside-pick-up for full details. Bags are available for purchase in-store. When you arrive at the store show us your order confirmation and valid government-issued photo ID*. Please bring your reusable bag to the store with you when you pick up your purchase.

^Available at select stores. Items are available for pick up in as little as 1 hour of reservation, depending on the location. Orders placed at end of business day will be fulfilled the next day. Some limitations/exclusions apply. See thesource.ca/free-store-pick-up for full details. Bags are available for purchase in-store.

*We accept the following forms of valid government-issued photo ID: Canadian Passport, Canadian Citizenship card, Indian Status Identity card, British Columbia Services Card/Driver's License (combined card), British Columbia Services Card/Health Card with photo (combined card), Quebec Health card, CNIB card, Provincial photo ID (excluding Nunavut and Quebec), Foreign Passport, Permanent Resident card.

Shipping Disclaimer

Estimated delivery times and costs are based on provincial estimations; deliveries in urban locations can expect delivery within the earliest estimated number of days. Newfoundland and Northern Territories (Northwest, Yukon and Nunavut Territories) are exempt from estimated delivery times.

Shipping times may vary depending on the shipping destination and the shipping method selected. Please note that for any reason due to circumstances beyond our control shipping may be delayed (inclement weather, lost or stolen packages etc.). Shipping costs are based on most urban delivery destinations. Other charges may apply. Shipping costs are subject to changes based on delivery address and shipping method. Northern Territories are subject to different shipping costs and times from other provinces due to logistic limitations.

Delivery of your order is subject to the availability of inventory in our Distribution Centre. Orders placed for in-stock products will typically be processed and shipped within one business day from our Distribution Centre and are included in the shipping times. Orders are processed and shipped Monday through Friday. We do not process or ship orders on Saturdays, Sundays or Holidays.

Pre-ordered products will be shipped within one business day of the expected ship date on the product page. Some orders may be delayed without notice due to shipping or production issues from the product manufacturer, in which case the order will be processed and shipped upon product availability. If a product is delayed beyond the expected ship date or is cancelled by the manufacturer, you will be notified by e-mail and the order will be cancelled.

We may split your order into multiple shipments depending on the availability of the products at the time of processing. In these instances, you will only be charged once for shipping.