MAKING SHOPPING SAFE & EASY
In accordance with provincial government regulations, select stores remain open for essential shopping only.
We are following provincial guidelines and have implemented the appropriate precautions, such as limiting the number of people in-store, respecting physical distancing, frequently cleaning common areas, enhancing sanitation protocols and other recommended practices.
We are closely monitoring the COVID-19 situation and as it evolves, we will keep you informed of any developments to our business practices on this page.
In-store shopping is available by appointment, and only permitted for essential telecom products and services to keep you connected, including:
• Mobility activations and renewals
• Related accessories
• SIM cards
Order online and pick it up curbside
Reserve & pick-up
Speed up your shopping trip–select and reserve your tech online, and we'll let you know when your order is ready for curbside payment and pick-up.
Shop by phone
Shop by appointment
Get one-on-one assistance. Shop with a dedicated Associate. Please remember in-store shopping is only permitted for telecom essentials and an appointment is required. Find out if appointments are available at your local store here.
During restricted periods, we will be more lenient with returns and Advantage Care Plan extended warranty claims. For returns, all conditional requirements must still be met.
SHOPPING SAFELY IN-STORE
In-store shopping is available by appointment and is only permitted for essential telecom products and services to keep you connected. . We are following provincial guidelines and have implemented the appropriate precautions, such as limiting the number of people in-store, respecting physical distancing, frequently cleaning common areas, enhancing sanitation protocols and other recommended practices.
Here's what you can expect when you shop in-store:
Where mandated by public health agencies or provincial governments, customers and associates will be required to wear masks or face coverings.
An appointment is required and to support effective physical distancing, we are limiting the number of customers in the store at a time.
Once inside, you may be asked to remain in a designated waiting area.
We're asking all our customers to adopt low-contact payment methods like debit or credit instead of cash.
Masks or face coverings must be worn by any person entering the indoor area of stores.
Prepare ahead of your visit
- We’re happy to assist you in-store please remember in-store shopping is only permitted for essential telecom products and services.
- Store hours may be reduced. Check our Store Locator.
- Research products online (specifications, colour, size, etc.) or phone Customer Care at 1-866-515-5855 for help with selecting the right product
- We experience high demand for certain products and occasionally, inventory in-store may be limited. Please check thesource.ca before visiting the store.
- An appointment is required, click here to book an appointment with us. Make the shopping experience even easier by creating an account on TheSource.ca and making a wishlist ahead of your visit. Please remember – appointments are available for essential telecom needs only – but you’re welcome to purchase any of our products online at thesource.ca.
Customers can continue to place orders on thesource.ca and ship directly to their home or to an open store nearby for curbside pick up. Many ship-to-home orders, and all ship-to-store orders, are eligible for free shipping.
With increased volume, our 3rd party shipping partners may experience delays in providing shipment tracking and delivery for ship-to-home orders. Learn more on our Shipping Info page.
WE’RE HERE TO HELP YOU FIND WHAT YOU NEED
We are taking precautions
We are working to ensure the health and safety of the public and our team members in accordance with all public safety guidelines. This includes enhanced sanitation measures in our distribution centre, stores and workplaces. In addition, The Source employees returning from abroad or feeling unwell are instructed to stay at home for the recommended period.
We’re here to help
Our Customer Care lines remain open to assist with product information and customer orders. Please call us at 1-866-515-5855.
You can help too
Help protect yourself and your community. Download the COVID Alert app for free to help stop the spread of the virus. The COVID Alert app lets users know if they may have been exposed to COVID-19. Available now in the App Store and Google Play. This is a message from the Government of Canada. For more information contact 1-833-784-4397.
We are continuing to monitor the situation
As the situation continues to unfold, we will continually adapt our response and adjust our business practices as required.