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Our Star Service Program
This program was created to publically recognize our Associates who take the steps to exceed expectations in customer service, community service and leadership. We’d love to hear about your recent experience in our store, over the phone or online – please share your story in the nomination form below.
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My wife, daughter and I are Canadian expats living in Germany but travelled to Ontario for a vacation. On our trip here, we took our 7 year old Garmin navigation unit to help us get around. Unfortunately the Garmin GPS was not working with the USB cable we brought with us. I visited The Source at Stone Rd Mall and received assistance from Robert Copeland. We first tried some various USB cables but unfortunately didn't have much luck. Then, Robert went to the back of the shop and dug out an old car adapter for the same Garmin unit we had. A quick test revealed that this cable would be the solution for us. Throughout this experience Robert displayed knowledge, patience and a determination to fix my GPS. This was not expected but really appreciated. Thanks for the great service Robert.
Aidan Hyland - Heidelberg, Germany
Through this nomination process our Associates are eligible for the annual Star Service Award. The winners are decided by a committee made up of volunteer The Source Associates who review all nominations on a monthly basis and then vote on the annual award recipients.
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