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Help Us Shine
Our Star Service Program
This program was created to publically recognize our Associates who take the steps to exceed expectations in customer service, community service and leadership. We’d love to hear about your recent experience in our store, over the phone or online – please share your story in the nomination form below.
Nomination Form
*Your e-mail address:
Your name(optional):
*I am a: Customer   Associate
*Who provided you with excellent service?
*Service Location:
*Tell us what made your experience so great:

*Fields marked with an asterisk are mandatory
Customer Testimonials
I went into your store looking for a head set for my old cell phone. We could not find one that would work properly. That is when your employee, David, ask me about my phone, my provider, and my rate. We spoke for only a very short time and he was very convincing that we could in fact save money, or for the same price get a lot more for our buck. He was clear, patient, and knowledgeable about his products. When he was unsure of the answer to a question I would ask, he promptly went to his manager and together they would get the answer for me. Being very suspicious of new items I am about spend money on, or signing onto a contract, I came home, researched everything I had been told through Virgin mobile and found no discrepancies in what David had told me. He also did advise me that perhaps I should consider not only a new phone, but in fact that spending an extra $5.00 per month would get me a much newer and better version of phone. As I am a long distance truck driver and spend at least 50% of my time in the USA, David also advised me of Virgin`s add on feature of USA coverage. This was the very first time anyone had offered me a feature like this. My wife and I returned to the store the following day to talk with David yet again, as we had a few more questions. He was so patient, we are not tech people. All of this was done in English for my benefit. We did purchased not 1, but 2 new phones and signed on to Virgin. Thank you David Bisson and the Source for what can only be expressed as exceptional service.

Lyoness Woodstock Gatineau, Quebec.

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Through this nomination process our Associates are eligible for the annual Star Service Award. The winners are decided by a committee made up of volunteer The Source Associates who review all nominations on a monthly basis and then vote on the annual award recipients.
Award winners
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