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  Home > Shipping Information
Shipping Information

With 650+ locations across Canada to pick-up your order - this FREE Shipping option gives you the benefit of saving money on shipping. With many stores being located in Malls it allows you to utilize your time and money and gives you the benefit of shopping 24/7!

Simply select the store where you would like your order shipped to and tell us who is going to pick-up the order (photo ID is required at the time of pick-up). Our friendly store associates will contact you by phone when your order is ready to be picked up. You can also stop by the store if you are in the mall to track your order - just have your confirmation order # ready.

Important points about FREE 3-5 day in-store pick up:

  • To pick-up the order at the store you will need to present the following:
    • A printed copy of the original confirmation e-mail detailing your purchase.
    • A valid Photo ID of the selected person for pick up

  • Your order will be available for pick-up after you receive a phone call from one of the sales associates at the store.

  • Check the Store hours of operation before leaving to pick up your order.
 ESTIMATED DELIVERY TIMES (business days)
Shipping Costs and Times

 SHIPPING DISCLAIMER

Estimated Delivery Times and Costs are based on provinces; British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec and the Maritimes. Newfoundland and Northern Territories (Northwest, Yukon and Nunavut Territories) are exempt from estimated delivery times.

Shipping times may vary depending on the shipping destination and the shipping method selected. Please note that for any reason due to circumstances beyond our control shipping may be delayed (inclement weather, lost or stolen packages etc.). Shipping costs are based on most urban delivery destinations. Other charges may apply. Shipping costs are subject to changes based on delivery address and shipping method. Northern Territories are subject to different shipping costs and times from other provinces due to logistic limitations.

Delivery of your order is subject to the availability of inventory in our Distribution Centre. Orders placed for in-stock products will typically be processed and shipped within one business day from our Distribution Centre and are included in the shipping times. Orders are processed and shipped Monday through Friday. We do not process or ship orders on Saturdays, Sundays or Holidays therefore Shipping times are based on business days.

Pre-orders or out-of-stock products that have been ordered will be shipped within one business day from our Distribution Centre based on the expected ship date on every product page. Some orders may be delayed without notice due to shipping or production issues from the product manufacturer, in which case the order will be processed and shipped upon product availability. If a product is delayed beyond the expected ship date or is cancelled by the manufacturer, you will be notified by e-mail and the order will be cancelled.

We may split your order into multiple shipments depending on the availability of the products at the time of processing. In these instances you will only be charged once for shipping.


 
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Shipping Information