The Source  
VIEW CART
VIEW
CART
 ENEWS SIGNUP
ENEWS
SIGNUP		 STORE LOCATOR
STORE LOCATOR		 CLEARANCE OUTLET
CLEARANCE OUTLET
THE PARTS DESK
THE PARTS DESK
MY ACCOUNT | LOG IN | SHIPPING | CONTACT US | FRANÇAIS
       ONLINE FLYER AD
 ONLINE FLYER
 LATEST DEALS
 SHOP BY PHONE
 SHOP BY PHONE
 1.866.454.4426
Gift Cards
  Home > Returns and Exchanges
Convenient Returns 1 - Store Locator, 2 - Product and Receipt, 3 - Return or Exchange
Use our store locator to find the store closest to you. We have more stores than any other electronic retailer in Canada - now that's convenient!

Store Locator		 Bring in the product with your receipt/invoice to any store at your earliest convenience. Our sales associates will do their best to make your return transaction a pleasant experience, and ensure you find the right product that suits your needs. When you Return or Exchange your product directly at any store you have peace of mind knowing your order is not going to get lost in the mail. It also means you won't have to wait to receive your credit.

Holiday Refund Policy
Returning online orders
Many people have reservations about ordering online because they worry they will get the wrong product or it is simply not what they expected. Here are some benefits of returning your purchase at a The Source store when ordering online at TheSource.ca:
  • Convenience - We have more than 750 stores conveniently located throughout Canada. 70% of Canadians live less than 5km from one of our stores.
  • Fast - We will process your return as quick as possible when you arrive at the store.
  • No shipping charges - You won't have to worry with preparing your product for shipping, locating the nearest courier drop-off site, or paying return shipping charges.
  • No waiting for your refund - Your credit will be immediately processed when your return is completed at the store.
  • Find the right product - We have the right product for you to choose from and our sales associates can make sure you get the product that's perfect for you.
Return Guidelines
  • Within 15 days of purchase for computers, GPS, laptops, monitors, digital cameras, camcorders, DVD players, karaoke, and PA systems
  • Within 15 days of purchase and less than 30 minutes of use for wireless phones
  • Within 30 days of purchase for all other products
  • All products must be returned in original condition including the original packaging (including UPC code, manual, and accessories)
  • Please be sure to obtain and keep a copy of your sales receipt and/or invoice. If you do not have a receipt, you may exchange the product for another item of equal or lesser value* or a The Source Gift Card.
  • *The Value is determined as the current selling price of the product being returned.
  • Refunds are not available on opened software, internal peripheral products (memory chips, video cards, etc.) or consumable products such as ink cartridges.
  • If the item is defective, the item can be exchanged for the same item.
  • A 10% restocking fee will be applied to all refunds of open-box computers, laptops, printers, GPS, digital cameras, camcorders, karaoke, PA systems and gaming consoles unless product is defective in which case the product can be exchanged for the same item.
  • Any missing accessories and used or partially used consumable accessories will be deducted from the refund amount.
Return Shipping Guidelines
For your convenience, we also accept returns by mail; simply send the product(s) (shipping-prepaid) back to:
The Source
RMA #5010
Attention: E-COMMERCE RETURNS
279 Bayview Drive
Barrie, ON L4M 4W5
Canada
Guidelines to a simple return or exchange when sending via mail:
  • RMA #5010 in the return address must be clearly labeled on the outside of the box or your refund could be significantly delayed or refused.
  • All refunds will be credited to the payment method used in the original purchase. We will make every effort to process your refund quickly and you will be notified of your refund by e-mail.
  • The Source will not refund any shipping charges unless we made an error in order processing or we have determined that a product is defective.
  • The Source is not responsible for any damage that may occur during shipment to the item(s) you are returning. For your own protection, you may wish to send your return by insured parcel post or courier.
Store Locator


 
Verified by Visa Site Index    •    Privacy    •    Returns & Exchanges    •    Contact Us    •    Legal Terms & Conditions

ABOUT SSL CERTIFICATES
 

© Copyright 2009 The Source (Bell) Electronics Inc. All rights reserved.63
This material may not be published, broadcast, rewritten or redistributed in any form without
permission from The Source (Bell) Electronics Inc. The images shown do not necessarily reflect the actual image of the product.