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  Home > Privacy Policy
Customer Privacy Policy
At The Source (Bell) Electronics Inc. ("The Source") we are committed to protecting your privacy, and support a general policy of openness about how we collect, use and disclose your personal information

The purpose of this Privacy Policy is to inform you about The Source’s practices relating to the collection, use and disclosure of personal information that may be provided through access to or use of our website or services, and related products or that may otherwise be collected by us. When you shop with us, either at one of our company-owned retail locations or online, use our website or services, or otherwise provide us with your personal information (as defined below), you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

The Source operates through company-owned retail stores and independent dealer outlets in Canada under the trade name “THE SOURCE”. Our independent dealers across Canada use the trade-mark “THE SOURCE” under licence and are required to identify themselves through signage stating “THE SOURCE AUTHORIZED DEALER” or “THE SOURCE EXPRESS”. Each dealer is independently responsible for the personal information that it collects, and this Privacy Policy does not apply to them so The Source receives only limited and specific personal information from our dealers, such as information required to administer our Advantage Care Plan. This Privacy Policy applies to the limited information we collect from our dealers and also to information collected within any company-owned retail stores.

This Privacy Policy also explains how you can contact us if you have a question about, want to make a change to, or delete any personal information that The Source may have collected about you. We strongly recommend that you take the time to read this Privacy Policy and retain it for future reference.

What is "personal information"?

For the purpose of this Privacy Policy, “personal information” means information about an identifiable individual.

How does The Source collect personal information?

We collect information from the following sources:

  • Information you provide us, such as during purchase transactions, customer service activities, warranty and repair clams and servicing, contests, surveys, online registrations, and job applications;
  • Information from third party sources, such as independent dealers operating under the trade name “THE SOURCE”, and financial institutions who issue our branded credit cards; and
  • Information automatically collected when you visit our website (such as via cookies) and via video cameras when you shop in one of our company-owned retail locations.
What personal information does The Source collect?

The personal information we typically collect includes contact information such as name, address, phone number and e-mail address; demographic information; language preference; personal marketing preferences, and; behavioural information such as purchase history and purchase behaviour. Sensitive personal information such as credit card or financial information is also collected when required. We may also collect personal information contained in a resumé when an individual responds to a job posting with The Source.

You are not required to provide us with your personal information, however, we may not be able to provide you with the product, service or information that you request without it.

How does The Source use personal information?

We use your personal information to:

  • complete and record transactions with our customers, including for the purpose of providing customers with timely shipping of purchases from our website and to provide ongoing service;
  • develop and maintain our relationship with customers and communicate with customers, including via our E-Newsletter;
  • understand customer needs and preferences and to recommend particular products and services,
  • research, develop, measure, protect and improve our operations, products, services, website and marketing activities;
  • administer contest, surveys and promotions;
  • manage and develop our business and operations, including service fulfilment, after-sale service and support, warranty support, internal business and accounting processes, authentication, loss and fraud prevention, public safety, payment processing, returns processing, and personnel and employment matters;
  • process job applications; and
  • meet legal and regulatory requirements.


If you have not opted out of receiving marketing materials, we may also use (but will not disclose) your personal information to promote and market additional goods, services and special offers from our affiliates and/or our business associates (such as Bell Canada), including by means of direct marketing. You can choose not to allow us to use your personal information for marketing purposes by contacting us as set out under the “How can I contact you about my personal information?” heading of this Privacy Policy.

When does The Source disclose personal information?

Except with your consent, we will not sell, license, trade or rent your personal information to or with others.

We may share personal information with third party suppliers and service providers, or engage them to collect information on our behalf, in connection with services they perform for us in order to fulfill one or more of the purposes identified above. For example, we may retain suppliers or service providers to: process payments; locate our retail stores and dealer outlets; provide you with maps and directions; conduct surveys and contests; facilitate online chats and other two-way interactions with you; make available to you online flyers that correspond to your postal code and other information that you request from us; and provide us with analysis of your use of our website, related services and your purchases of products from us. These suppliers and service providers are generally prohibited from using your personal information for any purpose other than to provide this assistance and are required to protect personal information collected by them on behalf of The Source or shared with them by The Source and to comply with the general privacy principles described in this Privacy Policy.

We reserve the right to disclose your personal information, without your knowledge or consent, to a lawyer representing us, to collect a debt, to comply with a subpoena, warrant or other court order, or as otherwise required or authorized by law.

We also reserve the right to disclose and/or transfer your personal information to a third party in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of The Source or of any of the business or assets or shares of The Source or a division thereof in order for you to continue to receive the same products and services from the third party.

How does The Source obtain consent?

We seek consent to collect, use and disclose your personal information for the purposes stated above in several ways. The form of consent that we seek, including whether it is express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations of the individual in the circumstances.

When you provide us with your personal information, such as when you purchase a product or service, enter a contest, respond to a survey, participate in a promotion, submit a resumé or use our website, you consent to the use and (if applicable) disclosure of your personal information for one or more of the purposes set out above (as applicable). Sometimes consent may be sought after the information has been collected but before use (for example, when we want to use information for a purpose not previously identified).

How can I withdraw my consent / close my account?

You may withdraw or change your consent, including requesting a closure of your online account, at any time, subject to legal or contractual restrictions, requirements related to any transaction and reasonable notice. If you wish to withdraw or change your consent or close your account, please contact us using the contact information set out under the “How can I contact you about my personal information?” heading of this Privacy Policy. If you withdraw or change your consent or request to close your account, we will inform you of the implications of doing so, however, you acknowledge that by withdrawing or changing your consent or closing your account, we may not be able to provide you, or continue to provide you, with products, services or information which you may have requested or which may be of value to you.

We will not, as a condition of the supply of a product or service, require you to consent to the collection, use or disclosure of information beyond that required to fulfill the explicitly specified and legitimate purposes for which the information is being provided.

How long does The Source keep my information?

Personal information will be retained only as long as reasonably necessary for the fulfillment of the applicable purposes identified above or for so long as we are required to maintain such information by law, and your consent to such purposes remains valid after termination of our relationship with you. Depending on the circumstances, where personal information has been used to make a decision about you, we will retain either the actual information or the rationale for making the decision, for a period of time that is reasonably sufficient to allow for access by you or as otherwise required by law.

We will maintain reasonable and systematic controls, schedules and practices for information and records retention and destruction which apply to personal information that is no longer necessary or relevant for the identified purposes or required by law to be retained.

You can request that your information be removed from our records. Subject to legal or contractual restrictions, requirements related to any transaction and reasonable notice, we will make every reasonable effort to meet your request. To make such a request, please contact us using the contact information set out under the “How can I contact you about my personal information?” heading of this Privacy Policy.

Does The Source transfer personal information outside Canada?

In some cases, personal information collected by us, or our suppliers on our behalf, may be stored or processed outside of the province in which you reside and/or Canada in connection with providing you with products, service or supporting our operations. The laws in those other jurisdictions may differ from the laws in the province in which you reside and/or Canadian privacy laws. Please note in certain circumstances courts, law enforcement agencies, regulatory agencies or security authorities in those other provinces or foreign jurisdictions may be entitled to access your personal information.

If you have any questions about The Source’s policies and practices with respect to the transfer of personal information outside of Canada, including information regarding the collection, use, disclosure or storage of personal information by service providers outside of Canada, please contact us using the contact information set out under the “How can I contact you about my personal information?” heading of this Privacy Policy.

How does The Source keep my information safe?

The security of your personal information is a high priority for The Source. We maintain commercially reasonable safeguards and appropriate security standards to protect your personal information against loss, theft, unauthorized access and disclosure or misuse, including the use of firewalls, password protection and restricted access.

All employees of The Source with access to personal information are required, as a condition of employment, to respect the confidentiality of personal information.

What information is collected by The Source’s website?

Our website automatically collects some information from users which we may use to compile various web-tracking reports that are not linked to an identifiable individual. For example, our website may collect the IP address of your computer, the IP address of your internet service provider, the operating system that is on your computer, and areas of our website that you visit. This information is used for one or more of the purposes identified above.

What are “cookies” and how does The Source’s website use them?

Our website uses “cookies” to permit the website to recognize you as a recent visitor. A cookie is a small data file that a website can use to store information on your computer and later retrieve. We use cookies to better understand your interests and preferences to enhance your experience on our website by recognizing your personal preferences on future visits and to provide you with personalized services and content including, with your consent, via email. For example, we use cookies to store information about your default province, products you place in your shopping cart, your default local retail store or dealer outlet (this information is used, for example, for purposes of displaying flyers to you), to recognize you when you engage in an online chat with one of our representatives, and pages you’ve visited while on our website.

We also use cookies and work with third party service providers who use cookies to collect traffic data and other information about your use of our website and to help us display personalized content to you. We and our service providers use this information in aggregated and anonymous form to analyze usage of our website and services and to improve the operation of our website, services and business generally. For example, we use information from cookies to deliver recommendations to you based on analysis of what viewers or purchasers of a particular product are likely to also want to view or purchase.

Our cookies do not contain your name or sensitive information, such as your credit card number. You may choose to decline to accept cookies, if your browser permits, but doing so may affect your use of the website and your ability to access certain features of the website.

Does The Source’s website display customized advertising?

Cookies placed on your computer by our website from our third party service providers are used to collect information about the online activities of users of our website. We do not share with those service providers personal information about you and we do not permit them to collect certain personal information on our website, such as your name, email address, or credit card number. These service providers collect information about your interests when you view or interact with our website, or one of the other websites with whom they have a similar arrangement. The information gathered by these third parties is used to: (i) make predictions about your characteristics, interests or preferences; (ii) inform, optimize, and serve customized advertisements across the Internet based on your apparent interests; and (iii) measure the effectiveness of those customized advertisements. These third parties allow us and others to provide you with customized advertising across the Internet through their advertising networks. These third parties also share some of the information they collect with us, for example, information about the effectiveness of our customized advertisements. This practice is commonly referred to as Interest Based Advertising or Online Behavioural Advertising.

Please note that we do not have access to or control over cookies or other technologies these third parties may use to collect information about your interests, and the information practices of these third parties are not covered by this Privacy Policy.

How do I opt out of Interest Based Advertising?

Some third party advertisers operate their own opt-out mechanisms while others rely on the opt-out processes made available by the Network Advertising Initiative or Digital Advertising Alliance. These industry alliances provide a single location to opt out of ad targeting from their member companies.

When you opt out of receiving Interest Based Advertisements a cookie is placed on your computer that informs applicable advertisers that you do not wish to receive Interest Based Advertisements. The cookie is specific to the web browser you were using when you elected to opt out. If you access the Internet through a different browser, or clear your browser’s cookies, advertisers will not know that you do not wish to receive Interest Based Advertisements. In either case, you must repeat the opt out process to reset your preferences.

Opting out of receiving Interest Based Advertisements does not mean that The Source or the third party advertisers will no longer collect information or display advertisements to you, however, so long as the opt out cookie is on your browser, it does mean that the third party advertisers from whom you have opted out of receiving Interest Based Advertisements will not display advertisements to you which are tailored to your apparent interests using information collected through cookies and other tracking tools facilitated by our website or the applicable third party advertiser.

Does this privacy policy apply to websites that are linked to The Source’s website?

Our website provides links to third party websites as a convenience to our users. You should be aware that operators of linked websites may also collect your personal information (including information generated through the use of cookies) when you visit their websites. We are not responsible for how those third parties collect, use or disclose your personal information, so it is important to familiarize yourself with their privacy policies before providing them with your personal information.

How can I access, review and update my personal information?

Upon request, we will provide you with a reasonable opportunity to review the personal information we have retained in your file. Personal information will be provided in an understandable form within a reasonable time and at minimal or no cost to you.

In certain situations, we may not be able to provide access to all of the personal information that we hold about you. For example, we may not be able to provide access to information if doing so would likely reveal personal information about a third party or could reasonably be expected to threaten the life or security of another individual. Also, we may not provide access to information if disclosure would reveal confidential commercial information, if the information is protected by solicitor-client privilege, if the information was generated in the course of a formal dispute resolution process, or if the information was collected in relation to the investigation of a breach of an agreement or a contravention of a federal or provincial law. If access to personal information cannot be provided, we shall provide the reasons for denying access upon request.

Upon request, we will also provide information about our use and disclosure of your personal information and, where reasonably possible, we will state the source of the information. In providing an account of disclosure, we will provide a list of organizations to which we may have disclosed personal information about you when it is not possible to provide an actual list.

In order to safeguard personal information, you may be required to provide sufficient identification information to permit us to account for the existence, use and disclosure of personal information and to authorize access to your file. Any such information will be used only for this purpose.

We will promptly correct or complete any personal information found to be inaccurate or incomplete. Any unresolved differences as to accuracy or completeness will be noted in your file. Where appropriate, we will transmit to third parties having access to the personal information in question any amended information or the existence of any unresolved differences.

You can contact us using the contact information set out under the “How can I contact you about my personal information?” heading of this Privacy Policy.

You may also modify or update the personal information in your online account profile by logging in to your account and clicking on “Update profile information”.

How can I contact The Source about my personal information?

If you have any questions, concerns or comments about our Privacy Policy, or reason to believe we may have failed to adhere to this Privacy Policy, you may contact our Privacy Officer using the contact information set out below. Our Privacy Officer is accountable for The Source's compliance with this Privacy Policy and applicable privacy legislation.

Send us an email at:
Write us at:
online@thesource.ca
Privacy Officer
The Source (Bell) Electronics Inc.

279 Bayview Dr
Barrie, Ontario
L4M 4W5

We will respond to your requests or investigate your concern as quickly as possible.

Will our Privacy Policy Change?

We recommend that you review this Privacy Policy periodically, as we reserve the right to modify this Privacy Policy at any time, without notice, to reflect changes in legal or regulatory obligations or changes in the manner in which we deal with personal information. If we decide to modify our Privacy Policy, we will post the changes on our website. The Privacy Policy posted on our website is the Privacy Policy then in effect.


Last Change: April 8, 2014


 
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